Job Description

Position:

AFTERMARKET SALES ADMINISTRATOR

Location: Worcester, Worcestershire, UK


Renumeration:


Competitive salary (dependent upon experience and pro rata to working hours)

36.75 hour week (Monday to Thursday 8.00am to 4.30pm and Fri 8.00am to 12.45pm). Will consider reduced/part time hours

25 days plus bank holidays (pro rata to working hours)

Pension

Company benefits

Contract: Permanent

Company overview:

Froude has been designing, manufacturing and supplying engine test equipment since William Froude invented the water brake dynamometer in 1877 at the request of the British Admiralty to produce a machine capable of absorbing and measuring the power of large naval engines. The group we have today has evolved from the original business named Heenan & Froude.


We produce dynamometer test solutions for our customers to ensure their engine test requirements are met, designed by our mechanical, electrical and software applications engineers.


We have two manufacturing and support centers; Froude Inc. in the USA and Froude Ltd. in Worcester UK. Our facilities manufacture the complete range of hydraulic, (water brakes) eddy current, and AC dynamometers as well as the Go Power line of portable engine dynamometers. In addition to our range of test cell solutions, Froude offers dynamometer refurbishments, spares, repairs and maintenance contracts within our customer service plans.

Role overview

To drive growth within our aftermarket segment, focusing on dynamometer systems and related testing equipment.


Manage customer relationships, process quotations, and identify opportunities for parts, services, and upgrade sales, while also supporting basic promotional and marketing initiatives to increase customer engagement.


Combine inside sales with responsibility for coordinating internal promotional activities (e.g., campaigns, email outreach, trade show support) aimed at enhancing visibility and uptake of aftermarket offerings

Key duties include:

Respond to incoming customer inquiries related to spare parts, service packages, and upgrades.

Prepare and follow up on quotations in coordination with engineering, service, and purchasing teams.

Proactively reach out to existing customers to promote service contracts, calibration services, parts, training packages etc.

Monitor customer order history to identify potential new opportunities and recommend aftermarket solutions.

Maintain accurate records of customer interactions and sales activities in CRM systems.

Support field service teams by coordinating follow-up sales related to completed service jobs or customer feedback.

Collaborate with Service Planners to identify parts/service opportunities during planning discussions.

Coordinate small-scale marketing campaigns and promotions related to aftermarket services (e.g., email newsletters, seasonal offers).

Skill and experience requirements

Ideally 2+ years' experience in internal sales, customer service, or parts sales; preferably in the industrial or test equipment sector.

Understanding of mechanical/electromechanical systems, ideally in engine dynamometers.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office (Excel, Outlook) and CRM systems (e.g. Zoho).

Experience in preparing quotations and coordinating with technical departments.

Comfortable with light marketing/promotion tasks. Experience with basic design tools or email marketing software is an advantage.

If this sounds exciting and you're interested, please email your CV to jobs@froudedyno.com with the reference number JOB-UK-001 in the email subject line.


Applicants must be eligible to work in the UK and may be subject to a DBS check.