Job Description

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Description

Permanent Full Time Competitive salary 40 Hours per week / Flexible start Location: Bembridge
The Aftermarket Sales Coordinator is responsible for generating revenue through the sale of spare parts, repairs, modifications, and related aftermarket services. Acting as the first point of contact for customers, the role combines proactive sales activity with account coordination and customer service. This includes managing enquiries, preparing quotations, processing orders, and ensuring timely delivery -- all while building strong, long-term customer relationships. The coordinator is expected to meet individual and team sales targets, identify new business opportunities, and support cross-functional collaboration to ensure a seamless customer experience.###

Key Responsibilities

Sales & Revenue

Take full ownership of sales activity for spare parts, repairs, modifications, and aftermarket services. Manage inbound enquiries and convert them into profitable sales through tailored quotations and effective follow-up. Deliver against individual and team sales targets with accountability for monthly and quarterly turnover performance. Identify and pursue upsell/cross-sell opportunities within the customer base to increase average order value. Actively participate in marketing and business development activities to generate leads, support promotions, and improve product awareness. Focus on consistently improving both revenue and customer satisfaction through a structured, proactive approach.

Customer Relationship Management

Serve as the primary point of contact between Britten-Norman and its aftermarket customers, ensuring tailored communication to meet specific client expectations. Own end-to-end customer account management from enquiry through to delivery while maintaining high responsiveness and professionalism. Maintain regular contact with all customers, using face-to-face meetings, video conferencing, or calls as appropriate. Handle customer issues, concerns, and escalations swiftly and diplomatically, involving the Aftermarket Manager when necessary.

Operational Delivery

Ensure real-time maintenance of sales records, CRM data, order tracking, and customer account history. Provide accurate and timely quotations, orders, invoicing, and customer reporting in line with internal procedures. Ensure all support tasks are carried out in line with relevant SOPs and complete full contract reviews for each order. Support the Aftermarket Logistics & Stores Controller during peak periods or absence, including booking in, picking, packing, and dispatching parts.

Collaboration & Teamwork

Maintain co-operative and productive inter-departmental and inter-company relationships to ensure exceptional service delivery. Communicate clearly and constructively with colleagues across logistics, engineering, finance, and leadership. Provide mentoring and assistance to junior team members where appropriate and contribute to team development. Identify risks early, raise concerns or uncertainties promptly, and support continuous improvement efforts across the business.

Reporting & Development

Produce weekly, monthly, and quarterly reports on customer activity, sales performance, and outstanding orders. Support wider business initiatives through the creation of ad hoc spreadsheets, reports, and data summaries. Provide upward feedback to line management with suggestions for process or performance improvements. Participate in training as required and identify personal development opportunities to enhance role performance.


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Skills, Knowledge and Expertise

2 years experience in a sales and customer support role Experience working with technical products or services ideally in aerospace, automotive, manufacturing, or engineering sectors Customer account management experience Experience managing quotes, orders, and pipelines in a sales or commercial environment Strong verbal and written communication at all levels (internal and external) Confident telephone and video communication style Ability to build rapport and maintain long-term customer relationships Clear and persuasive sales techniques Ability to analyse quote-to-order conversions, sales trends, and customer behaviours Proficient in Microsoft Excel, Outlook, Word


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Benefits

36 annual leave days (inclusive of Bank and Public Holidays) Contributory pension scheme with a salary sacrifice option Private healthcare scheme Flu vaccination Dental and optical cover Employee Assistance Program Support with learning and professional development (courses and licenses) Health screening and therapies Digital GP Referral bonus


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About Britten-Norman

Britten-Norman is a leading aircraft manufacturer that has been building aircraft continuously for over 70 years. The company is world renowned for its iconic BN2 Islander Series. The Islander is one of the most successful civil aircraft ever produced in the UK. Available in both piston and turboprop variants, Islander aircraft offer exceptional Short Take-off and Landing capabilities and the ability to operate from unprepared surfaces, including both grass and sand. It has been manufactured continuously since 1965, with 1,299 aircraft built to date. Islander aircraft provide adaptable, low-cost solutions that are currently in daily use with some 200 companies and organisations in over 70 countries worldwide. Britten-Norman also provides comprehensive support to its customers, with field servicing, training, and modifications/upgrades available. They have a dedicated training department that offers expert OEM approved training for pilots, mission operators, and technicians. Additionally, they prioritise innovation and are currently involved in various Research and Development programs. With facilities in the UK and USA, Britten-Norman is able to cater to customers globally. Their commitment to excellence and their passion for pushing boundaries in aircraft design make them a top choice for those in the aviation industry.