Job Description

Role:

Aftersales Administrator

Location:

Yate - Office Based Role

Hours:

37.5 per week (Mon-Fri) - 9am to 5pm

Salary:

26,000 to 28,000

Role Description

We are looking for a highly motivated and enthusiastic individual to join us as an Aftersales Administrator member in our Aftersales team. The role is responsible for supporting our customers with an efficient and comprehensive aftersales service in following up on customer requirements for spare parts sold by Western Global. The individual will play a key role in enhancing the customer experience from quotation to invoicing, supporting with the order and account management process such as setting up new accounts for billing, helping coordinate shipments and post shipment support. The role will also require you to support our warranty team and ensure cases are closed off in a timely manner.

About Western Global

Western Global delivers best-in-class storage solutions with speed and precision wherever and whenever power, fuel, and water are needed around the world. Our responsiveness and commitment to customer satisfaction have fueled our significant growth.


We pride ourselves on having a great culture that values caring, fearlessness, resilience, responsiveness, and accountability. Attracting and retaining talented individuals is crucial to our success. Our values aren't just statements -- they're the foundation we stand on every day, and a promise we live out daily, driving us to be the kind of employer our team can rely on and the kind of partner our customers can trust. The strength of our teams and our internal culture are major contributors to our continued growth and success.


Even better, our teams enjoy working here. Western Global is proud to be a certified Great Place to Work across all locations! See what our teams say about working for Western on our Careers page.

What will you be doing as our Aftersales Administrator?

Be the secondary contact with customers and prospects related to parts sales enquiries. Follow up on quotes sent through to customers in line with reporting data. Accurately enter sales activity onto the CRM system (NetSuite). Develop long-term customer relationships, ensuring high levels of customer service. Providing day-to-day contact to ensure orders are managed, products and services are delivered, and quality is ensured. Work closely with the Product Development Co-Ordinator to ensure that customer cases are actioned in a swift and timely manner, supporting with reporting and resolutions. Maintain constant communication with all parties involved in the warranty claims to ensure clear communication and update status of cases. Represent Western Global professionally in all forms of contact with customers. Travel within the UK may be required on ad hoc basis.

What we are looking for in our ideal Aftersales Administrator:

Experience in a similar role, ideally within the manufacturing industry or technical environment. Previous customer support role experience. Good standard of IT capability e.g. Microsoft Outlook & Word. Previous use of a CRM tool (ideally NetSuite). Analytical and problem-solving skills. Excellent attention to detail. Confident communicator both verbal and written communication. Enjoys working as part of a team. Ability to effectively organise and prioritise. Multi-task to meet deliverables with the ability to work independently. Technical experience in the manufacturing industry desirable.

What can we offer you?

We offer a market competitive pay as well as opportunities for knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:


Financial Incentives: Annual bonus & salary reviews, life insurance (4 X base salary). Generous Holiday: 25 days paid holiday + Bank Holidays (option to buy another 5 days). Personal and Family Time: Paid Volunteering and Enhanced Parental Leave. Retirement Planning: 5% Employer Contribution & 5% Employee Contribution. Health Incentives: Cycle to Work Scheme and access to Employee Assistance Programme (EAP) to support mental health. Salary sacrifice electric car lease scheme with significant tax and NI savings. Personal and Professional Development opportunities with dedicated budgets for study support. Private Health Insurance Scheme. Regular staff events, get-togethers and celebrations. Additional paid day off per year to support a charity of your choice. 1,000 referral fee if you recommend someone to join the team. Supportive work environment built on taking care of each other, decisiveness, resilience, responsiveness, and accountability with a reward and recognition scheme based on these values.

Our professional culture, our dedication to our employees, and career opportunities -- these are just a few benefits we're proud to offer. Our employees know every job is critical, and our commitment to each other and our customers drives innovation.

Ready to get started?

If you have the skills and experience we're looking for, click 'Apply' now to be considered - we would love to hear from you!


Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, national origin, gender, sexual orientation, gender identity, disability, military/veteran status or other characteristics protected by law.