Job Description

Department: Aftersales
Location: Aftersales Contact Centre Thurrock, Hybrid working
Salary Range: Hourly rate from 13.17 plus bonus, 33 days holiday, Life Assurance and other great Company benefits
Contract Type: Fixed Contract

We enjoy working together and can always rely on each other's support.

We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.



The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.



The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in 'customers for life' through the prospecting and selling of 'service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

Are you driven in order to achieve set targets?

Are you proficient in using Microsoft Software?

Do you have both service and sales experience?

Are you able to work effectively in a fast paced environment?

Do you have a minimum of 2 years experience in a similar role?

Do you have experience dealing with and upselling to customers?

Do you have

previous experience in a multiple channel contact centre?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking to start your career in Trust Ford, please apply online.

This is a Fixed Term Contract position for 11 Months.

This is a Hybrid role working on site and also from home

(the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

In addition to receiving a competitive salary, for the right candidate this position will offer:

Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.



To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working

- To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.



TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.



All offers of employment are subject to a background check.



We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.