Job Description

Interested parties can call freephone 08000 274 007 or visit our website https://fifehg.current-vacancies.com/Jobs/Advert/3876064?cid=3262 for further information and to apply.

Would you like the chance to make a difference, working for an award-winning social housing provider that puts people at the heart of everything it does? Then read on...

To support our customers and meet the aspirations held by the Group, we are currently recruiting for

Operations Advisor (12 months fixed term)

to join our

Operations

Team.

The successful candidate will demonstrate knowledge and experience of:

Providing advice and guidance on all enquiries from tenants and other customers, advising/referring to the relevant officer where appropriate. This could be via telephone, social media channels or web chat. Administering the allocations processincluding registering properties with preferred suppliers for utilities, prepare all allocation paperwork, assist with processing/maintenance of housing application/housing lists and providing advice and guidance to tenants on tenancy matters. Processing repair requests received by all income streams.Diagnose, create and schedule appropriate works order instructions to the relevant Tradesperson in relation to reactive repairs, to ensure repairs targets are achieved. Updating void stages and raise void jobs as directed by Maintenance Officers, including any recharges to outgoing tenants and liaise with utility suppliers to credit meters. Providing administration service for other departments as instructed by the Operations Manager.
Experience in

Housing Associations or the Social Housing sector

would also be beneficial but is not essential.

Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest and versatile.

The full job description and person specification can be found in the 'Documents' section in the advert on our website:

https://fifehg.current-vacancies.com/Jobs/Advert/3876064?cid=3262

If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture then we'd like to hear from you.

STRICTLY NO AGENCIES PLEASE

.

All applicants are required to complete an online application form to help standardise the shortlisting and interview processes. The online application form can be found on our website - https://fifehg.current-vacancies.com/Jobs/Advert/3876064?cid=3262

Please note that CVs will not be accepted.

Fife Housing Group is an Equal Opportunities Employer and welcomes applications from all sections of the community.

Closing date: 5 pm, Wednesday, 9 July 2025

Interview date: week commencing 21 July 2025

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 28,068.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Store discount Work from home
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Dunfermline KY11 8UU

Application deadline: 09/07/2025