Job Description

Aftersales Coordinator - 23,000-24,000

An exciting opportunity to join one of the industry's leading authorities on Commercial Vehicle Safety and Security Equipment as an Aftersales Coordinator.

Working as part of a dedicated team of individuals, the ideal candidate for the role of Aftersales Coordinator will have had previous experience working in a Customer Service Role, have a positive 'can-do' attitude towards logistical planning and be responsible for the cost-effective and efficient diary management of up to 20 mobile installation and service engineers.

Previous experience working in Logistics Management and a Customer Service Role are not essential but are desirable.

Responsibilities

As an Aftersales Coordinator your daily duties will include Scheduling and Coordinating Installation projects for our team of nationwide Mobile Engineers. Dealing with customers over the phone to assist with planning of service calls and repairs. All elements of the role will involve liaising with other business departments to ensure all tasks are completed efficiently and to required standards.

As part of a busy office environment, you will also be expected to answer incoming telephone calls / emails, direct calls to colleagues and take messages where appropriate, deal with and communicate customer queries over the telephone / via email and provide customer status updates on past, present and future bookings.

Ideal Candidate Criteria

Good and clear communicator with an impeccable telephone manner (essential) Proficient in Microsoft Office, Excel and Word (essential) Customer Orientated and Proactive Decision Maker (essential) An ability to interact with all individuals from all levels within the organisation (essential) Desire and willingness to learn, self-improve and take on new tasks as and when required (essential) Eagerness to understand the technical aspects of our bespoke product range (desirable) Previous experience in a Customer Service and / or Logical Planning role (desirable) A positive 'can do' attitude towards organisational / Logistical Planning (desirable)

Benefits

Company Pension Scheme Perkbox Benefits Tax Relief on Childcare A Discretionary Sick Pay Policy A Comprehensive Training Program Prospect of further development and the opportunity to expand your knowledge and training to other areas of the Aftersales and Engineering department.

About Your Company

Maple are proud to offer a unique nationwide installation and repair service. We are extremely proud of our highly committed and skilled Mobile Installation and Service Engineer / Field Technician Teams who are at the forefront of the business, the man on the ground dealing directly with the client / customer on site ready to fulfil their every installation / fitting need - no matter how big or small.

At Maple it's a team event and all departments work together to ensure we remain a cut above the rest! A philosophy of embracing new and emerging technologies coupled with our in-house design and development capabilities has seen our product range evolve, keeping pace with the ever changing demands of the logistics industry.

Maple - no one comes close.

Apply now!

Job Type: Full-time

Pay: 23,000.00-24,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Application deadline: 31/07/2025