Job Description

Aftersales Manager

Hyundai Chiswick

Hyundai Chiswick is seeking an experienced and motivated

Aftersales Manager

to lead our service, parts, and workshop operations. This is a key leadership role focused on delivering exceptional customer satisfaction, driving performance, and developing a high-performing aftersales team within a fast-paced main dealer environment.

The Role

As Aftersales Manager, you will be responsible for the overall performance of the Aftersales department, ensuring manufacturer standards are met while maximising profitability and customer retention.

Key Responsibilities:

Manage and lead the Service, Parts, and Workshop teams Drive customer satisfaction and CSI performance in line with Hyundai standards Maximise aftersales revenue, efficiency, and profitability Ensure compliance with Hyundai processes, warranty standards, and health & safety requirements Monitor KPIs, budgets, and departmental performance Recruit, coach, and develop the Aftersales team Handle escalated customer issues professionally and effectively Build strong working relationships with Hyundai and internal departments
About You

Proven experience as an Aftersales Manager or Senior Aftersales Leader within a franchised dealership Strong leadership and people-management skills Commercially focused with a clear understanding of aftersales KPIs Customer-focused with excellent communication skills Organised, driven, and able to perform under pressure Knowledge of Hyundai systems and processes is desirable, but not essential
What We Offer

Competitive salary with performance-related bonus Company car Ongoing manufacturer and management training Supportive, professional working environment
Job Types: Full-time, Permanent

Pay: 45,404.99-79,707.57 per year

Benefits:

Company car Company pension Referral programme
Work Location: In person