Job Description

Description

Package:

72,000 with an uncapped OTE of 90,000 and company car

Hours:

Monday - Friday, 0830 - 1800
Are you a results-driven Aftersales professional with a history of transforming performance? We're looking for an experienced Aftersales Manager who can deliver exceptional financial growth, elevate customer satisfaction, and inspire a passionate team to reach their full potential.

About the Role

You'll lead our Aftersales function--Service, Workshop, and Parts--introducing structured processes and best practices to drive efficiency and profitability. You'll take a hands-on approach to mentoring and supporting a committed team, helping them grow their skills and confidence while fostering a culture of excellence and continuous improvement.

What We're Looking For

Proven Success: A strong track record of growing Aftersales revenue and improving customer satisfaction scores. Leadership & Development: Ability to coach, motivate, and build capability within a developing team. Commercial Acumen: Skilled in managing budgets, KPIs, and driving profitability. Customer Focus: Passionate about delivering a premium experience at every touchpoint. Industry Expertise: Senior-level Aftersales experience in automotive retail (BMW experience desirable), with deep knowledge of workshop operations, parts management, and warranty processes.

Key Responsibilities:

Lead and develop the Aftersales team to achieve outstanding results. Implement structured processes to improve efficiency and consistency. Drive customer satisfaction and loyalty through exceptional service. Analyse KPIs and financial performance to maximise profitability. Foster a culture of accountability, teamwork, and continuous improvement.

About You:

Senior-level Aftersales experience within automotive retail (premium experience desirable). Strong knowledge of workshop operations, service processes, parts management, and warranty administration. Commercially astute with proven ability to manage budgets and KPIs. Inspirational leader with excellent communication and organisational skills. Customer-focused, proactive, and committed to continuous improvement.

Why Join Us?

At Vines Group, we're passionate about inspiring our people and delighting our customers. As our Aftersales Manager, you'll join a supportive, ambitious organisation that invests in your development while giving you the freedom to lead with confidence.

Core benefits include:

24 days' annual leave (increasing to 29 with service) plus you get your birthday off! Private Medical & Health Cash Plan Pension Scheme & Life Assurance Holiday Buy & Sell Scheme Tech & Travel Purchase Scheme Staff Vehicle Scheme (cars, bikes, EV options) Cycle2Work programme Enhanced Parental Leave Job Shadowing Programme across the business

Apply Now

If you're an accomplished automotive Aftersales leader with the ambition, drive, and passion to take Vines of Gatwick to the next level, we want to hear from you.

About Vines Group

As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is 'to inspire each other to delight our customers', we do this through our 'Winning Together' brand values;Working as One Team Being Warm and Welcoming Doing what you say you will do
We believe it's these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.