Job Description

A very rare opportunity has arisen for an Aftersales Manager to join the team at Harley-Davidson & Yamaha Newmarket.


This role will report directly to the Head of Business and lead one of the most experienced aftersales teams in the network. You will lead our very busy Service, Parts and Clothing Departments to achieve outstanding customer service delivery by leading from the front, whilst achieving set targets both from the Manufacturer and LIND.


Above all, you will share our passion for the brands. The successful candidate must be able to prove a successful track record of continuous experience within a Service & Parts department (Clothing experience an advantage) and be an excellent leader and team player. Your priority should always be ensuring that your department is well supported and are providing the very best experience for our customers.


You'll need to genuinely want to take ownership of our customers' needs, wants, and desires and get fully involved with dealership events - to us, this is far more than just a place of work. We're proud to say we won Best Event 2024 for Hullabaloo, so you'll be joining a team that knows how to put on an unforgettable experience!

Responsibilities include but are not limited to:

Ensuring the smooth running of all Aftersales departments Management reporting Achieving Budgets/Targets for both LIND and the Manufacturer Deliver an outstanding customer experiences via your team Recruit, train, develop and motivate the team Manufacturer relations Responsibility for the Health & Safety of the site Essential

Requirements are:

A minimum of three years continuous experience as an Aftersales Manager Sound working knowledge of automotive DMS systems in Service and Parts Outstanding people management skills Strong working knowledge of Management Accounts/ P+L/DOC's etc Proven business development skills Have a natural ability to motivate all team members, interact and foster strong interdepartmental relationships Full clean UK motorcycle & car driving licence

Ideal Candidate:

Lead, your team will want to follow you Great track record Passionate & Energetic People Developer Excellent attention to detail Strong communicator Passionate about bikes

Benefits Include:

39 Hour working week 30 days holiday (including bank holidays) rising with service Generous staff discount scheme Onsite Parking Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family Bike to Work scheme Life Assurance (death in service benefit) 1 year salary Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service Free eye tests and supplement towards frames Enhanced maternity and paternity pay Access to gym discounts using our Health Care Scheme Ongoing support with LIND Training and Development Manufacturer training Voluntary time off of up to 3 days to carry out volunteer work The opportunity to work in a great environment with great people Being a part of the LIND Family

About us

Harley-Davidson Newmarket is home to the Fenlanders, Iceni and Three Rivers HOG Chapters which opened at Oaks Drive in 2018. In 2025 we opened our doors to Yamaha Newmarket, making this a milestone year for our team.


Our impressive showrooms stock the latest lifestyle, rider clothing and models with everything from city run around bikes to comfortable tourers for long journeys. We also stock the UK's largest selection of approved used Harley-Davidson motorcycles, sold to enthusiasts, by enthusiasts.


Our on-site workshop is staffed by expertly trained technicians. Check out our social media: www.instagram.com/lindhdnewmarket www.instagram.com/yamaha.mewmarket