Job Description

Job Opportunity: Aftersales Manager - Ipswich

Hours:

Monday to Friday, 8:00am - 6pm

Salary (DOE):

45,000 Basic - 55,000 OTE

About Us

Drive Motor Retail is a trusted name in the UK automotive industry, known for delivering exceptional service, supporting career growth, and offering a wide range of exciting roles across sales, aftersales, technical, and management teams.

We are proud to invest in our people, and we reward leadership, performance, and commitment with a competitive salary and a leading benefits package. Our aftersales teams play a critical role in driving customer satisfaction, retention, and long-term business success.

Benefits Package Includes:

Competitive basic salary with an attractive OTE No weekend working Staff Perks: Discounts on personal services and large referral bonuses for recommendations of staff Annual Leave: 24 days of annual leave increasing to 27 with length of service, plus bank holidays Employee Discount Portal: Access to hundreds of savings through our exclusive reward gateway Family-Friendly Policies: Family and friends discounts on services and referral schemes Health & Wellbeing Support: Medicare cash plan covering employees and their children, including same-day online GP access and support for health, wellbeing, and dental care Training & Development: Leadership development, manufacturer training, and career progression opportunities across the Drive Motor Retail network

About the Role - Aftersales Manager

We are seeking an experienced and commercially focused

Aftersales Manager

to lead and oversee the Service and Parts operations at

Drive Motor Retail Ipswich

.

This is a senior leadership role responsible for driving operational performance, customer satisfaction, and profitability across all aftersales departments. You will work closely with the General Manager and senior leadership team to ensure the site operates to the highest standards.

Key Responsibilities include:

Leading and managing Service and Parts departments Driving customer satisfaction and retention across all aftersales areas Monitoring and improving departmental performance against KPIs and targets Managing budgets, cost control, and aftersales profitability Developing, coaching, and motivating management and departmental teams Ensuring compliance with manufacturer standards, health and safety, and group policies Implementing process improvements and best practice across aftersales operations Supporting strategic planning and long-term site performance

What We're Looking For

We're looking for a strong leader with a proven track record in automotive aftersales management who can deliver results through people and process.

The ideal candidate will have:

Previous experience as an

Aftersales Manager

,

Service Manager

, or

Senior Aftersales Leader

within a franchised dealership Strong commercial awareness and financial management skills Excellent leadership, communication, and organisational abilities A customer-first mindset with a focus on quality and retention Experience managing multiple departments and senior teams A proactive, hands-on leadership style with the ability to drive change and improvement

Inclusion & Equality

Drive Motor Retail is proud to be an equal opportunity employer. We are committed to building an inclusive environment for all employees, ensuring fair treatment regardless of race, religion, gender identity, sexual orientation, disability, or background.

Job Types: Full-time, Permanent

Pay: 45,000.00-55,000.00 per year

Benefits:

Bereavement leave Company events Company pension Employee discount Employee mentoring programme Financial planning services Free fitness classes Free flu jabs Health & wellbeing programme Private dental insurance Private medical insurance Referral programme Store discount
Experience:

Automotive Service Manager: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person