Job Description

Norwich, Cromer Road


Service


Full-time


Permanent


We are seeking an experienced Aftersales Manager to lead our Service Department at our brand new MG Norwich branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.
As Aftersales Manager, you will motivate, develop, and coach the Service team to achieve exceptional performance. You'll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.
This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.

Key Responsibilities

Lead and inspire the Service team to deliver an exceptional customer experience. Drive department profitability and efficiency through proactive performance management. Review accounts, operating controls, and KPIs, taking remedial action where required. Monitor WIP and forward bookings daily, analysing variances and implementing action plans. Maintain high standards of customer satisfaction and retention. Ensure compliance with company and manufacturer standards at all times.

About You

Proven experience managing a successful Service Department. Excellent interpersonal skills with the ability to build and maintain strong relationships. Strong communication, leadership, and negotiation skills. Target-driven, with a passion for achieving and exceeding objectives. Competent in Microsoft Office applications. Flexible approach with the ability to work extended hours when required. Full UK driving licence.

Our Values

As a family-owned business, we are guided by our core values:

Professional, Trust, Respect, Caring, and Together

. We expect every member of our team to uphold these values in everything they do.

What We Offer

Competitive salary, OTE 55,000.00 Company car Performance-based bonus scheme Supportive, family-oriented working environment

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.



Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.



If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary

OTE 55,000 depending on experience

Hours

44 hours Monday to Friday 8.00am - 6pm, 1 in 3 Saturdays 9am - 1pm

Benefits

o Company vehicle o 31 days annual leave (including bank holidays) o Pension scheme o Life assurance o Free RAC breakdown cover o Cycle to work purchase scheme o Preferential parts, service and labour rates o Discounts on new and used vehicles o Aftersales discounts o Access to health and wellbeing support services o Free refreshments o Employee discount platform o Recruitment Referral Incentive Scheme o Employee Assistance Programme (EAP)

Closing date

11-01-2026