Aftersales Manager
Job Description
Job Advert
We are seeking an experienced Aftersales Manager to lead our Service Department at our brand new MG Norwich branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.
As Aftersales Manager, you will motivate, develop, and coach the Service team to achieve exceptional performance. You'll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.
This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.
Key Responsibilities
Lead and inspire the Service team to deliver an exceptional customer experience. Drive department profitability and efficiency through proactive performance management. Review accounts, operating controls, and KPIs, taking remedial action where required. Monitor WIP and forward bookings daily, analysing variances and implementing action plans. Maintain high standards of customer satisfaction and retention. Ensure compliance with company and manufacturer standards at all times.
About You
Proven experience managing a successful Service Department. Excellent interpersonal skills with the ability to build and maintain strong relationships. Strong communication, leadership, and negotiation skills. Target-driven, with a passion for achieving and exceeding objectives. Competent in Microsoft Office applications. Flexible approach with the ability to work extended hours when required. Full UK driving licence.
Our Values
As a family-owned business, we are guided by our core values:
Professional, Trust, Respect, Caring, and Together
. We expect every member of our team to uphold these values in everything they do.What We Offer
Competitive salary, OTE 55,000.00 Company car Performance-based bonus scheme * Supportive, family-oriented working environment
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Job Detail
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Job IdJD4376771
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationNorwich, ENG, GB, United Kingdom
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EducationNot mentioned