Job Description

Every day our customers are inspired by a range of quality products and services offered across our stores. Our aim is to provide each customer with an exceptional service that complements our extensive product range and caters individually to each customer's needs.

To support the aim of making our customer experience fantastic, we are seeking an After-Sales Service Assistant to join our busy customer service team working three days a week.

Based at Downtown Grantham, you will be the first port of call for customers should issues with orders arise. You will need to effectively assist our customers by arranging any necessary visits to their homes or conduct activities with suppliers to support through to matters being concluded. You will regularly liaise with a range of suppliers and manufacturers to seek returns, collections or credits as needed and you should be a good communicator, as you will be speaking with a range of people both internal and external to the organisation. Due to the physicality of the role, you will be expected to carry out repairs and occasionally assist with deliveries. Due to the physicality of the role and heavy lifting required, you will be expected to carry out repairs and occasionally assist with deliveries

You must be resourceful, a good problem solver and be proficient at using Microsoft Office software to organise yourself. You must also have a valid UK driving licence as visits to customers' homes will be required.

Hours are 6 per day worked over three days Monday to Friday.

If you feel you would be an asset to our friendly team at Downtown Grantham, we would love to hear from you.

Our benefits package includes staff discount of up to 20% across all of our stores, subsidised food and drink, career progression opportunities within a friendly team environment and industry-leading rewards for long service. And as our staff trust holds 15% of our Company's shares, employees can also benefit from a share of the profits whenever dividends are paid to Shareholders.

Applicants should apply via the Indeed application process or please send a full CV and covering letter by post to Human Resources, Downtown Store Boston, Wyberton Chain Bridge, Boston, Lincolnshire, PE21 7NL, quoting job reference G0905

Job Types: Part-time, Permanent

Expected hours: 18 per week

Benefits:

Bereavement leave Company pension Discounted or free food Employee discount Enhanced maternity leave Free parking On-site parking Profit sharing Sick pay Store discount
Application question(s):

Are you of school leaving age or are within the next month? Please reply 'Yes' or 'No'
Experience:

Customer service: 1 year (preferred)
Work Location: In person