Job Description

Internal Sales Assistant

Salary:

28,000

Location:

Glazebury, WA3 5PG

Contract:

Full-time and permanent

Reporting to:

Head of Internal Sales

Hours:

36.5 hours per week

Monday - Thursday 09:00 - 17:00

Fridays 08:30 - 16:00

Benefits

Immediate start Full training & support provided Hourly equivalent of 33 days holiday (6.6 weeks!) No weekends/bank holidays and we operate a Christmas close down Discretionary Quarterly Bonus Free private parking W.Howard pantry Free Gym membership On site shower facility Eye care vouchers Employee Assistant Programme (free & confidential support & counselling) Cycle to work scheme Personal Healthcare Policy (dental, optical, retail discounts etc) Employee recognition awards Pension Free Uniform Summer and Winter social events Free Pantomime tickets Significant birthday and long service vouchers Charity fund-raising and charitable events Death in service benefit

Main Responsibilities

Order Processing & After-Sales Service:

Handle customer orders, respond to after-sales inquiries.

Telesales and Order Generation:

Proactively make telesales calls to generate orders and meet pre-agreed sales targets.

Customer Communication:

Communicate with customers via email, telephone, or Microsoft Teams as required, ensuring effective and clear interactions.

Admin Support

Provide admin support to head office, including arranging company events and supplies management.

Demonstrate WHL Core Values:

Consistently embody, communicate, and integrate the company's core values in day-to-day activities.

This list of duties further highlights the importance of both sales activities and customer service, as well as operational efficiency through CRM and KPI tracking.

Skills & Experience

This set of qualifications and skills highlights the technical and interpersonal capabilities required for the role.

Experience with IT Systems and Practices:

Proficient in using Microsoft Word, email platforms, CRM systems and Enterprise Resource Planning (ERP) systems.

Mathematical Competence:

Ability to understand and apply mathematical concepts to generate customer quotes.

Relationship Building through Communication:

Capable of establishing and maintaining professional relationships with both internal and external customers through effective communication.

Willingness to Learn and Develop:

Open to training and development to gain in-depth product knowledge.

Communication Skills:

Strong communication skills at all levels within and outside the organisation.

Proficiency in Excel:

Good understanding of Microsoft Excel

Job Types: Full-time, Permanent

Location: Glazebury, Warrington

Work location: All office based

Hours: Monday to Thursday 9am to 5pm, Friday 9am to 4pm

Holidays: 33 days FTE, April to Mar. Inclusive of bank holidays and Xmas closedown

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Free parking Gym membership Health & wellbeing programme On-site parking
Ability to commute/relocate:

Warrington: reliably commute or plan to relocate before starting work (required)
Experience:

Sales: 2 years (preferred)
Language:

English (required)
Work Location: In person