Job Description

JOB TITLE:

After Sales Support Administrator

REPORTING TO:

After Sales Manager

SALARY:

TBC

JOB PURPOSE:

To provide administrative support to the After Sales Team

Key Responsibilities:

Service Delivery

1 Provide general administrative duties to support the After Sales Team (including purchasing, stock control and logistics).

2 Create profit sheet and file for each order despatched.

3 Provide despatch notes to After Sales Stores for goods to be despatched.

4 Liaise with Accounts regarding sales orders and despatch notes for invoicing.

5 Ensure all sales orders are recorded on the After Sales Spreadsheets.

6 Liaise with suppliers/courier companies regarding the timely delivery of goods.

7 Arrange dispatch of sales orders

8 Responding to emails and calls from suppliers/courier companies.

9 Keep accurate record of stock and take part in stock counts at month end.

10 Update and manage the CRM system (Click Up)

11 Process warranties and vendor recovery

General

11 Uphold the Core Values of the company and work to achieve the wider organisational objectives as detailed in the Corporate Plan.

12 Achieve high standards of personal performance, through meeting agreed personal targets and undertaking training as required.

13 Fulfil the legal Health and Safety duties placed on employees by:

- Taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do;

- Co-operating with the company on Health & Safety matters;

- Ensuring that you use work items provided by the company correctly and in accordance with the training and instruction received, including personal protective equipment (PPE);

- Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes.

14 Comply with all the company's policies and procedures.

15 Maintain high standards of personal accountability.

16 Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

This is not an exhaustive list and may be subject to change depending on the needs of the company.

PERSON SPECIFICATION

Qualifications

Good standard of education to include English and Maths at GCSE level, Grade C or equivalent.

Experience

1 years' experience of working in an office environment with administration duties.

Skills and Competencies

Strong interpersonal skills; Effective communication skills both verbal and written; Well-developed analytical, innovative and problem-solving abilities; Good organisational, planning and time management skills; Strong computer skills and competency in MS Office applications. Willingness to progress career within the After Sales Department.

Desirable

Experience of working in a similar role OR working within an engineering / manufacturing environment Experience of stock control systems Experience using a CRM system

What we offer:

The option to choose between our 4- or 4.5-day week Flexitime Workplace Health Cash Plan -
Providing reimbursements for medical treatments, appointments and services including:

Dental benefits: money back on checkups, braces, whitening and more , Optical benefits: support on the costs of eye tests, prescription glasses and more, Physiotherapy treatments ,GP Anytime services ,24/7 counselling

Free car-parking Recognition on your birthday Maternity and Paternity Gifts Refer a Friend Scheme Annual Family Fun Days & Activities
Job Types: Full-time, Permanent

Benefits:

Free parking On-site parking Referral programme
Schedule:

Flexitime
Work Location: In person

Application deadline: 23/07/2025
Reference ID: ASA/7/25