Job Description

JOB DESCRIPTION





POSITION: Hemel Hempstead Adventure Golf Assistant


RESPONSIBLE TO: Adventure Golf Manager





MAIN DUTIES:





Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction





To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.





RESPONSIBILITIES:





Serving





Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service To operate the till as and when needed To interact with customers and ensure a positive experience through the point of sale Effectively upsell stock, drinks, snacks and gifts Check orders to ensure complete and correct, order meets presentation and quality standards. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order Provide prompt service for all orders Clear tables and bar as customers are finished and suggest further sales Prepare and serve ice cream, crepes, coffees, soft drinks as per customer orders Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy. Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required. Completes opening and closing procedures as per shift Assist in the training and development of new or less experienced co-workers Complies with BGL personnel policies, procedures, health and safety procedures To reinforce health & safety notices and relay relevant information * To undertake any further duties as requested by management