Job Description

We\'re the Global Leader in Performance Marketing with a mission to create better flow between brands, consumers and communities.

We believe that when audiences can do what they want to do, everything becomes easier. By removing the frictions that get in their way, we deliver better experiences, capture their attention through precision media, and offer the most relevant and engaging content. That\'s how we improve flow. Learn more about our philosophy here.

After acquiring SEO & Content Marketing agencies Stickyeyes and Zazzle in 2016 and integrating them under the Reprise Group in 2021, we now have ~500 people in the UK & Ireland across our offices in London, Leeds and Dublin. Our experts help brands grow by delivering customer-centric performance marketing services including: Performance Strategy, SEO, CRO, Programmatic, Paid Search, Social, Affiliates, eCRM, eCommerce, Performance Content and Data & Analytics.

Position Summary

A Reprise Media Affiliate Account Manager is responsible for leading and managing agency resources to the delivery of high-quality service and digital solutions so that all client needs are met on time, to budget and to the highest standards of service. Reporting to the Affiliate Account Director, you will also assist her in developing short and long-term strategies for the client. You will be supported by the Affiliate Account Analyst and are responsible for contributing to their development.

Key Responsibilities

Strategic Affiliate Marketing

• Be at the forefront of Affiliate knowledge by keeping up to date with industry news and developments.
• Contribute to developing new products and ways of working that improve Affiliate results.
• Build an understanding of the client\'s business and digital marketing objectives.
• Develop an understanding of the target audiences\' attitudes, behaviour and perceptions (with a focus on Affiliates), using a variety of market information and research data.
• Develop an understanding of the various digital media channels (SEM, display, social media) and the potential for them in your client\'s marketing activity.
• Establish an understanding of all areas of Reprise Media\'s expertise and the products/services we can provide to your clients.
• Help to educate the clients on Affiliate strategies and tactics; engage clients in the world of digital communications by demonstrating its direct response, creative and brand-building abilities.
• Help in preparation for and attend sales pitches as required.
• Participate in and learn about social marketing and its impact on our clients.

Leadership & Management

• Lead the day-to-day client relationship, campaign or project development and execution.
• Set and manage expectations of client and internal teams, especially to ensure Reprise Media has the optimal time scale to deliver quality work and service.
• Maintain a full and detailed understanding of all recommendations and proposals.
• Ensure that all campaigns are executed to plan through close collaboration with your Account Analyst.
• Provide consistent and effective support to Account Directors / Senior Account Managers and Business Performance directors.
• Prepare and lead performance review presentations.
• Lead development of regular results analysis & reporting, recommendations and presentations.
• Lead meetings and discussions and ensure accurate contact reports are issued within 24 hours.

Client Relationships

• Develop positive relationships that reflect true partnership in achieving the objectives of the client\'s business and the goals of the client.
• Work to understand your client\'s pressures and internal demands to ensure Reprise Media provides the right response at the right time and in the right manner.
• Achieve a level of relationship with your clients whereby they trust and value your opinions and advice on their digital marketing activity.

Excellence in Client Service

• Effectively set and manage client expectations.
• Understand individual client needs (on specific projects and beyond) so you can help them be successful in their roles, and to their bosses; ensure clients have the necessary information and materials they need to do their jobs well.
• Ensure all media schedules, forecasts and recommendations are fit for the client and it\'s easy for the client to access and review the work (e.g. URLs, passwords, formats, conference call details, etc).
• Ensure all campaign costs are accurately quoted and campaign forecasts are approved by the respective Account Director / Senior Account Manager prior to going to the client.
• Ensure media schedules are delivered to and approved by the client prior to the campaign going live.
• Ensure clients are notified immediately of changes to project scope or project costs.
• Provide counsel to clients\' marketing issues and opportunities, engaging Account Director as appropriate.
• Have a solid understanding of the client\'s business, with emphasis on their area of responsibility Have a solid understanding of the Reprise Media disciplines, ensuring that you never send on information that you do not fully understand yourself.
• Demonstrate a genuine interest in the client\'s business.
• Monitor trade press relating to your client\'s business.
• Monitor your client\'s competitors and their activity.
• Positively represent Reprise Media at all times.

People Management

• Actively nurture the goal of making Reprise Media an enjoyable and extraordinary place for staff to work and for clients to engage with.
• Develop the skills and knowledge of the Account Analyst through mentoring, supervision and providing continual feedback on performance.
• Delegate the appropriate tasks and the appropriate amount of tasks to ensure an acceptable workload.
• Keep the Business Performance Director informed of Account Analyst development and performance.
• Identify opportunities for Account Analysts to take ownership of tasks or projects - under your supervision - to aid in her/his development; give adequate room for them to grow within their roles and eventually beyond.
• Carry out Account Analyst performance appraisals.

Professional Responsibilities

• Complete timesheets on a regular, minimum weekly basis.
• Update Affiliate Budget Sheet on a regular, weekly basis.
• Arrive punctually at each meeting prepared to contribute, and ensure thorough meeting notes are taken and distributed as appropriate.
• Be an excellent communicator - provide clear correspondence and specifically well-written e-mails to ensure all expectations and details are understood by all.
• Develop superior presentation skills - both in-person and over the phone.
• Meet commitments and complete tasks as agreed and within agreed timeframes.
• Ensure that the agency team produces all client work with the highest level of quality and integrity.
• Work with Account Analyst to ensure all participants are prepared for meetings: book rooms and call-in numbers, distribute meeting details and presentations/materials well prior to meetings and organize food and drinks if necessary.
• Manage up to your supervisor as appropriate, escalating issues immediately when appropriate.

General & Administrative

• Ensure all documents are saved on the network drives.
• Maintain an organized filing system on the network drives to ensure others can find documents with reasonable ease.
• Understand how the equipment works in meeting rooms/how to get internet connections for clients/et

Desired Skills & Experience

• A trusted, knowledgeable source of information and developments in search marketing
• Be a master of our internal processes
• Use your personal passion and creativity to help develop intelligent, innovative and effective ideas and process improvements for your clients
• Work with an attitude of \'it\'s up to me to make it happen
• Be reliable; be responsive; have integrity

Employee Transparency

At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

Please reach out to our Talent Inclusion Specialist Jess at if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

The Perks

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued - and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

• Flexi-leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
• Free breakfast and free lunch
• Early finish Fridays
• Core Hours (Mon-Thurs, flexible start/finish times)
• Retail discounts
• Wellbeing programme
• Interest free season ticket loan
• Paid time off for Volunteering
• Group Income Protection
• Life Assurance
• Private Medical Insurance or Health Cash Plan (dependent on level)
• Group Personal Pension Plan with matched contributions from 3-6%
• Generous Parental Leave & Pay
• Independent mortgage advice
• Financial education
• Employee Assistance Programme
• Free eye tests
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

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