Job Description

Department
International Recruitment
Location
Birmingham, England
Salary
38,050 to 44,131 per annum
Permanent
Post Type
Full Time
Release Date
13 January 2026
Closing Date
23.59 hours GMT on Sunday 01 February 2026
Reference
M126001
Introduction


We are seeking an experienced and exceptional individual to join our dynamic team. Working within the International team in the Marketing, Recruitment and communications department. Our team is responsible for is responsible for delivery of ambitious student recruitment targets through promotion of the University and its portfolio of courses to prospective students and via education agents in core international markets.


Role information


The postholder will coordinate all aspects of international education agent management in support of the university's international student recruitment strategy. The Agents Officer will oversee the onboarding, communication, engagement, and performance monitoring of education agents, ensuring an efficient and professional service aligned to the university's agent strategy and compliance requirements.


Main activities and responsibilities

Manage the onboarding process for new agents, ensuring all contractual, compliance and training requirements are met. Maintain regular communications with agents, providing timely updates, resources, and guidance to support recruitment activity. Act as the first point of contact for agent contract and commission queries and issues, ensuring a responsive and high-quality service. Coordinate and process commission payments accurately and in a timely manner, in line with agreed terms and internal processes. Monitor agent performance and maintain accurate records to support formal reviews and decision making. Support the implementation of the university's agent strategy, ensuring alignment of day-to-day activities with wider goals. Plan and deliver engagement activities such as webinars, training sessions and newsletters for agents. Liaise with internal stakeholders, including Admissions and Finance, to ensure smooth coordination across agent-related processes. Support the Director of International Student Recruitment in preparing reports, briefings and performance reviews. Maintain systems and databases related to agent activity and contribute to continuous service improvement Develop our network of agents and other partners across markets, to drive recruitment performance, liaising closely with the Associate Director International Recruitment and Director of Marketing, Recruitment and Communications.


Skills and Experience

Experience of working in international student recruitment or agent management. Skills in building and maintaining effective working relationships, particularly with external partners. Experience of working with data and systems to track performance and maintain accurate records. Skills in communication, both written and verbal, for engaging and supporting international stakeholders Experience of coordinating operational processes involving multiple teams or departments. Attention to detail and accuracy in processing contracts, payments or similar documentation. Skills in resolving queries and managing competing priorities in a customer-focused environment Experience of delivering or supporting training and engagement activity for external stakeholders. Understanding of education agent compliance and best practice. Experience of using CRM systems in a recruitment or relationship management setting Knowledge of international student recruitment processes and timelines.

For more information or to book a consultation, please email: Yusuff.kaffo@bcu.ac.uk

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

OUR VISION

Birmingham City University is growing in quality and standing, with an academic STEAM agenda at the heart of our ambitions. We are transforming the lives of students and their communities, and want outstanding people to join us in taking us on the next stage of our exciting journey.


Our students learn through doing. They are empowered throughout their educational journey, achieving significant educational gain and personal transformation.


There has never been a better time to join us. Come and be part of the next exciting stage of our journey.

ABOUT BIRMINGHAM CITY UNIVERSITY

At the heart of our 2025 Strategy is our mission is to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.


Located in the centre of the UK's second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.


Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.

OUR STAFF COMMUNITY

Birmingham is home to a rich and diverse range of communities. Our students reflect this rich cultural mix, and we are continuing to work to make sure that this is also reflected in our broader university community.


Birmingham City University values the quality and diversity of our staff. Our staff and student community is defined by our core values, which outline who we are as a University and how we work with each other. Our core values are we create opportunity, we think differently, and we build community.


We are committed to equality, diversity and inclusion, continuously reviewing and improving our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.


We hold an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality.


Our University is located in one of the most culturally rich and diverse Cities in the UK, and it is our ambition to be the University for Birmingham and the surrounding region. The events of 2020 have highlighted the stark inequalities that Black, Asian and Minority Ethnic Communities face and we are committed to removing the institutional barriers that our staff and students face and improve the representation, progression and success of staff and students from all backgrounds within higher education. To demonstrate this, we have signed up to the Race Equality Charter to show our commitment.


Birmingham City University has been recognised for its progress on LGBT+ equality with a Gold award in the Stonewall Index and have entered the Top 100 Employers 2023 for LGBT+ inclusion. Meanwhile, we are Disability Confident (Committed) and are on an exciting journey to advance our University to progress through the Disability Confident scheme.


We are also a Mindful Employer, which means we are committed to supporting the mental health and well-being of our staff, and we have also signed up to the Mental Health Charter led by student mental health charity Student Minds. Furthermore, we are signed up to The Technician Commitment - a university and research institution initiative supported by the Science Council and Gatsby Foundation - aiming to ensure visibility, recognition, career development and sustainability for technicians working in higher education and research.

WORKING AND LIVING IN BIRMINGHAM

The youngest city in Europe with under-25s accounting for nearly 40% of the population, Birmingham is a city full of energy and enthusiasm and is a great place to live and work.


Based in the heart of England, the city is easily accessible by road, rail and air. Birmingham New Street station has recently undergone major redevelopment, while the city is at the heart of the high-speed rail network, HS2. HS2 will provide new rapid rail travel connecting Birmingham City Centre to London and the rest of the network from the new Curzon Street Station - adjacent to Birmingham City University's City Centre Campus - and will be one of the most environmentally friendly stations in the world.


The city's appetite for progression is boundless, and it has been championing innovation since the earliest days of the Industrial Revolution, reflected in Birmingham City University's new STEAMhouse building which opened in October 2022 and is home to an inter-disciplinary community of entrepreneurs, businesses, academic researchers, and students offering a wealth of support to companies of all sizes to boost growth through innovation to address commercial and societal challenges.


Birmingham is brimming with great theatres, museums, the world-famous Birmingham City University Royal Birmingham Conservatoire, as well as beautiful historical buildings and the iconic Library of Birmingham. It also has amazing concert and sporting venues including Edgbaston Cricket ground, which Birmingham City University has a long-standing partnership with. It is also home to the Alexander Stadium, which is the stunning new home for Birmingham City University's sport courses. The Stadium was one of the main event spaces for the Birmingham Commonwealth Games in 2022, which saw the eyes of the world on the city, and Birmingham City University staff and students played pivotal roles - including designing the official medals for winning athletes.


Birmingham's vibrant dining scene offers something for all tastes, including Michelin star restaurants, Spiceal Street at the Bullring, the Chinese Quarter, and the famous Balti Triangle.


The city also provides a great place to shop, being home the Bullring and Grand Central, the luxurious Mailbox Birmingham and the world-famous home of British bling - the Jewellery Quarter, which is home to Birmingham City University's School of Jewellery.


From Harvey Nichols, Selfridges and the beautiful arcades and independents, to the city's historic markets in Digbeth, the shops in Birmingham offer a plethora of choice.


BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.