Job Description

We are seeking a highly motivated and organised BRANCH SUPERVISOR to provide Maternity Cover for our dynamic team at our busy and expanding Country Store in Cockermouth.
Inspire your team, deliver first-class customer service, and seize every sales opportunity to drive success. If you're motivated by a fast-paced environment and leading by example, this is your chance to play a vital role in keeping the agricultural wheels turning by providing top notch support to our internal teams and customers alike.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
This is a fantastic opportunity to lead a high-performing retail team, drive sales, and create memorable experiences for customers, all while supporting the overall growth of our business.
What you'll be doing:

• Taking the reins of the Retail Team, maximising sales opportunities across the site while maintaining high customer service standards. You'll be a key figure in ensuring we consistently deliver outstanding customer experiences.
• Working closely with the Branch Manager to drive sales performance and profitability, hitting key targets and helping achieve business goals.
• Leading by example, ensuring every retail colleague is equipped to offer the best customer service and optimise sales opportunities in the branch. Your leadership will inspire the team to exceed expectations.
• Championing talent within the team by providing coaching, support, and guidance to develop colleagues' skills. You'll foster a positive, engaging environment where career growth is encouraged, and team members are motivated to stay and grow with us.
• Manage Stock & Debt: Work alongside the Retail Sales Manager and Inventory Manager to manage stock effectively, ensuring we meet retail targets, minimise aged stock, and stay within company credit policies by efficiently managing customer debt.
• Ensure Operational Excellence: When the Branch Manager is away, you'll ensure that all daily, weekly, and monthly operating procedures are adhered to, maintaining smooth operations across the branch.
• Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• To ensure all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.

SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential:

• A natural leader who knows how to motivate a team and drive performance.
• Strong commercial awareness, with a focus on maximising sales and profitability.
• Passion for customer service with the ability to consistently inspire your team to provide outstanding service.
• Excellent communication and interpersonal skills, with the ability to coach and develop individuals.
• Experience in managing stock and customer debt, ensuring targets and policies are met.

Desirable:

• Agricultural experience.
• AMTRA RAMA
• IOSH Managing Safely qualification.
• Competent of using Microsoft applications systems and fully IT literate.
• Previous experience of using D365

BENEFITS
As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal scheme

Skills Required