Job Description

AI Delivery @ Gradient Labs

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At Gradient Labs, we're on a mission to

make exceptional customer service the norm.

Founded in 2023, we've quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.


We're still a small team (20 people) made up of people who've worked at Monzo, Pleo, Google and other leading tech companies. Our office is just a short walk from Liverpool Street Station, and most of us come in 2-3 days a week to collaborate and catch up.


If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

As an AI Delivery Lead, you will...

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As an AI Delivery Lead, you'll be responsible for helping enterprise customers achieve

real, measurable results

through automation. You'll scope and lead projects that embed our platform deeply into their operations and drive strategic outcomes that matter.


You will:

Take care of the end-to-end delivery and integration of our platform into customer's environment. Understand their objectives, requirements and the current ops landscape. Propose, agree and execute on a project plan to deliver the integration. Help customers tailor our AI agent and capabilities to their needs, enhancing its ability to resolve end-user questions by enabling and optimising key features and helping customers to solve unique operational challenges. Collaborate closely with internal Sales, AI, and Engineering teams, providing valuable feedback to help shape the product and better meet customer needs. Early on, you may also assist with POCs, legal/security due diligence, and transitioning from trial to implementation. Dive into the data to track AI performance and proactively drive results by understanding and achieving success for each customer, whether it's faster resolutions, solving unique use cases, or enhancing customer experiences. Build repeatable, high-quality onboarding and implementation processes that set customers up for long-term success.

We're looking someone who

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Has experience in

forward-deployed, customer-facing roles

at high-growth tech companies Thrives in fast-paced, ambiguous environments and creates structure where it's needed Has owned and delivered complex, multi-stakeholder projects end-to-end and is motivated by execution, not just ideas. Communicates clearly and confidently with technical and non-technical audiences, including senior stakeholders. Has a strong technical grasp (APIs, integrations) and can collaborate closely with engineering teams. Thinks analytically and is comfortable using tools like

Looker, Omni or SQL

to surface insights. Is

customer-obsessed

and always pushing to deliver real outcomes, not just check the boxes. Has an entrepreneurial mindset and finds creative, pragmatic solutions that balance customer goals with what's possible.

Why join Gradient Labs?

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This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.


You'll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that's driven to build something groundbreaking.

Compensation

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Salary range:

75k-95k + equity


Final offer will depend on your skills and experience


Compensation Range: 75K - 95K