Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we're creating "Changes for the Better." Join us to make a real impact for a smarter, sustainable future.
The Role:
Mitsubishi Electric is seeking a technically skilled and customer-focused Technical Support Engineer to deliver on-site support across our full range of Commercial LES products. You will play a critical role in ensuring excellent customer satisfaction through hands-on commissioning, health checks, fault finding, and investigative work.
You'll work independently or as part of a team, delivering technical solutions and detailed reports while always maintaining the highest standards of safety, professionalism, and customer service.
What's in it for you?
? 25 days holiday + bank holidays (rising with service)
? Company pension & life assurance
? Private medical & dental insurance
? Employee discounts & reward platform
? Holiday buy scheme
? Cycle to Work & Long Service Awards
? Employee Assistance Programme
? Amazing sports & social events (Ascot, theatre trips, more!)
Key Responsibilities
? Provide on-site support including commissioning, health checks, fault diagnosis, and investigative work
? Deliver clear conclusions and recommendations through detailed technical reports
? Manage your own calendar and site visits, ensuring timely and effective service
? Communicate professionally with customers and internal teams, maintaining a solutions-focused mindset
? Ensure full compliance with health & safety practices and contribute to creating risk assessments and method statements
? Continuously update and improve your technical knowledge across both current and legacy Mitsubishi Electric systems
? Promote a best-in-class customer experience at every opportunity
Essential Qualifications & Experience:
? NVQ Level 3 in Refrigeration & Air Conditioning
? Category 1 F-Gas (City & Guilds 2079)
? IOSH or equivalent safety qualification
? CSCS Skills Card
? Valid UK Driving License
? At least 5 years of hands-on industry experience, including working with Mitsubishi Electric products
? Proficiency with Mitsubishi Electric Maintenance Tool
? Formal Mitsubishi Electric training certifications
Skills & Attributes:
? Strong understanding of electrical and electronic components
? Proven ability to work independently or in a team
? IT literate (Microsoft Outlook, Excel, Word, and engineering software)
? Excellent problem-solving and communication skills
? Organised, punctual, self-motivated, and customer-oriented
? Able to remain calm under pressure and deliver results with minimal supervision
Why Join Mitsubishi Electric?
? Work with a leading global HVAC brand
? Be part of a high-performing, customer-focused technical team
? Access to continuous professional development and technical training
? Competitive salary and benefits package
? Opportunities for career growth and advancement
Apply now to be part of a trusted brand known for innovation, technical excellence, and industry-leading customer service.
This role is also known as: HVAC Engineer, Heat Pump Engineer, Chiller Engineer.
Job Type: Full-time
Pay: 45,000.00-54,000.00 per year
Benefits:
Company pension
Free parking
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Experience:
working with Mitsubishi Electric products: 2 years (required)
Licence/Certification:
Driving Licence (preferred)
NVQ Level 3 in Refrigeration & Air Conditioning (required)
Work authorisation:
United Kingdom (required)
Work Location: On the road
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