Job Description

Overview:

Job Title:

Aircraft Presentation Operations Delivery Manager - UK & Ireland

Reporting to:

Chief Operating Officer

Function:

Operations (Aircraft Presentation Services)

Location:

UK & Ireland (multi-site coverage)

Purpose of the Role:

To lead and oversee the day-to-day operational delivery of Aircraft Presentation services across all UK & Ireland stations, ensuring efficient service performance, staffing, compliance, and customer satisfaction.


Responsibilities:

. Operational Delivery & Standards

Manage the deployment and productivity of Aircraft Presentation teams across multiple locations. Lead the implementation and standardisation of Swissport and airline client service levels. Oversee compliance with operational KPIs including turnaround times, team attendance, and quality scores.

People Leadership & Resource Planning

Support station management in workforce planning, shift design, and team allocation. Champion staff engagement and team performance through visibility, coaching, and effective communication. Support onboarding and ensure team adherence to operational SOPs and safety protocols.

Cross-Functional Support & Escalation

Act as the senior escalation point for operational disruption, short staffing, or last-minute service changes. Collaborate closely with QHSE on audit preparation, compliance assurance, and corrective actions. Partner with Commercial leads to ensure contract scope and SLAs are aligned with operational capacity.

Performance Monitoring & Improvement

Monitor real-time and historical operational performance data to address gaps and drive improvements. Lead or support root cause investigations for operational issues and implement local recovery plans. Participate in national forums and share best practice across UKI stations.

Qualifications:

Required Skills & Experience:

Strong background in aviation operations, logistics, or large-scale cleaning delivery. Proven leadership of remote or multi-site teams. Experience in a customer-facing, performance-driven environment. Ability to influence and support local station leadership. Resilient and adaptable in a high-pressure, changeable environment.

Core Competencies:

Operationally focused with strong attention to detail Hands-on and collaborative leadership style Results-oriented with a commitment to safety and service quality Effective communicator and problem solver * Driven to deliver consistency and high performance across sites