Job Description

Annual salary: up to \xc2\xa326,700.00

AIRE Co-ordinator

Enfield

Full time \xe2\x80\x93 Permanent Role

Salary up to \xc2\xa326,700 depending on experience

We have a great opportunity for an experienced AIRE Coordinator to join out growing Asylum Accommodation and Support Contract team on a full-time permanent basis.

About the Role

We are looking for someone to have previous experience in a similar administration / business administration based role. You will have excellent customer service skills along with a good working knowledge of office IT products and software.

You will have the ability to think on your feet, prioritise your workload and will be willing to go the extra mile. The ideal candidate for this role will be able to demonstrate, enthusiasm, flexibility and the willingness to progress any ad-hoc tasks as required.

As AIRE Co-ordinator you will be responsible for -

• Managing all issues reported in relation to Service Users, ensuring these are resolved as per contractual obligations. Collate information and produce reporting as required by AIRE Manager.
• Support the AIRE Manager to assist with the smooth running of the service delivery centre to ensure all service users\xe2\x80\x99 needs are met
• Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service.
• Ensure all records and IT data on systems is accurate and meets contractual requirements.
• Operate the AASC Quality Management Systems and ensure full compliance with all legal and regulatory requirements relating to the contract.
• Undertake adhoc projects and provide support and cover for colleagues and teams with Mears Housing Management.
• Ensure full compliance with Mears code of conduct, contractual terms and group policies and procedures.

Role Criteria:

• Organised, reliable and adaptable
• A strong work ethic
• Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team
• Positive attitude and the ability to keep calm under pressure
• Capacity to absorb new information quickly and accurately.
• Self \xe2\x80\x93motivated, self disciplined and enthusiastic, tenacious with a strong eye for detail

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Who are we

Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government.

We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do.

Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services.

We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform

To apply, follow the link below or to discuss your application further; contact Beth Dunford

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Mears Group