Job Description

Airport Engineer - London Gatwick Airport

About the Job:

Working as an Airport Engineer you'll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.

What will you do?:

Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport. Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs Troubleshoot and resolve all airline host and connectivity issues Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required. Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met. Offer support and on-site training and coaching to the Airport SSK engineer to increase their understanding and skill in resolving incidents. Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly. Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

The Hours:

Rotational shift schedule, 4 on, 4 off from 6 AM - 6 PM & 6PM - 6AM

What will you bring to ESP?

Good knowledge and experience in Microsoft Desktop software is a requirement. An understanding of network protocols, server hardware and configurations or other IT qualifications. CompTIA A+ Desirable Self-motivated with a willingness to learn and adapt to any new change or situation Good verbal and written communication skills

Physical Requirements:

Ability to lift and move equipment (20-50 lbs). Comfortable standing, kneeling, and using mechanical tools for extended periods.

Why Choose ESP?

Competitive Salary & Benefits:

Salary:

Up to 23, 809 annual gross + Shift allowance 225 per month

Comprehensive Benefits:

20 PTO days, pension, life assurance, and exclusive discounts via Perkbox.

Professional Development:

At ESP, we prioritize growth. Whether you want to become an expert in IT, expand your skills, or transition into another division, we offer unlimited access to training programs tailored to your career goals.

A Culture of Inclusion & Belonging:

We believe that diverse perspectives fuel innovation. At ESP, you'll work in an inclusive environment where your uniqueness is celebrated, and everyone has the opportunity to thrive.

Who We Are:

ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a particular focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field. Whether it's managing IT hardware lifecycle services or supporting critical operations at airports worldwide, ESP is dedicated to exceeding customer expectations every time.



If you're ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we'd love to hear from you.



Join a team that prioritizes excellence--our ISO 9001 certification reflects our commitment to quality and superior customer service.



ESP Global Services is an Equal Opportunity employer.