Job Description

Job Summary

Supporting the Station Manager on all aspects of operational delivery at your designated Airport (Manchester) with a focus on continuous improvement. To deliver a consistently outstanding safe and compliant operation leading and motivating staff by example.

Ensure that KPI's are delivered through effective utilisation of facilities, services and staff resources. And to support the growth of the business and service through continued professional developing of a trained workforce, obtaining excellent value for money on expenditure and good management of budgetary spend.

Support on the compliance with Civil Aviation Authorities (CAA), European Aviation Safety Agency (EASA),Health & Safety Executive (HSE), Environment Agency (EA), Department for Transport (DfT) legislation and regulations and Skytanking Group policies and procedures.

Main Responsibilities & Objectives

Planning, organising and directing operational activates at Manchester airport. Responsibility for staff and operational Safety Management System. Accountability for HSE performance of any employee at the Airport covered Ensure that all procedures and processes are maintained in line with current legislation and internal policies ensuring adherence to regulatory frameworks applicable to operation (e.g DfT, HSE, CAA, EA, EASA) Ensure that all audit findings both internal and external are addressed within the agreed timescales. Conduct Safety tours/inspections/audits as per the agreed schedule. Ensure that all accidents, incidents and near misses are reported and investigated as per company policy. Drive high levels of performance and service against customers SLAs. Meet expected objectives in regard to productivity and training. Driving the delivery of SLA standards, including overall punctuality and quality of service whilst assessing processes and systems that will enhance the ability to measure, assess, and improve cost and service performance across the operation. Improve business operating cost and operating efficiency throughout the operation Improve passenger experience and airside services Drive adaptation of best practices Drive safety performance improvements Ensure the delivery of the operational resource plan Ensure the day to day running of the services are delivered to cost and time objectives Provide leadership and line management for Skytanking Aviation Services staff Create regular and effective communication channels to staff Ensure that all staff are trained and maintain competence to carry out their role Build, develop, and manage a talent pipeline for the business Promote a culture of performance linked to organisational values Ensure that all plant and equipment is serviced, maintained and fit for purpose

Requirements

Proven experience in management or supervisory roles within the aviation sectors. Ability to deal effectively with difficult people. Excellent communication skills, a proactive leader with a confident, professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions through a collaborative team centred ethos. Ability to build and maintain excellent working relationship with internal and external colleagues and suppliers. A willingness to Performance management and or coach staff if the need arises. Effective written and verbal communication Be Service delivery focused. Exceptional communication skills to interact with clients, team members, and stakeholders effectively. A commitment to maintaining high standards of customer service in all interactions. This role is essential for ensuring that our operations run smoothly while adhering to safety regulations and providing exceptional service to our clients. If you are passionate about leading teams in a dynamic environment, we encourage you to apply.

Leadership role

Yes, able to influence people at all levels within the company Spoken and written fluency in English is mandatory. Advanced Airside and Passenger Service operations knowledge Managerial Experience

Must be able to:

Obtain security clearance and qualify for an air-side security pass. Providing 5 years referencing history, with no gaps (no legal restrictions) Possesses a valid full UK driver's license and Passport
Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking
Application question(s):

Would you be able to obtain a clear DBS certificate? Can you supply a full and continuous 5-year history/employment history?
if you are successful, as part of our vetting process, we will require you to provide, within a reasonably short time, evidence of ALL your employment history during the last 5 years. We will require references from all employers within the 5 year period. If you have gaps you will be required to provide a reference from a suitable person to validate your employment gaps. If you are selected for the interview stage please have the list and dates of your previous employers/gaps

Do you hold a full UK driving Licence?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 14/08/2025