Job Description

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.


You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.



Reporting to the Airside Safety Improvement Manager as a member of the Airside Standards & Assurance team, the post holder will be expected to support the development and implementation of the improvement programme. The primary focus of the role will be to identify, develop and deliver the safety improvement initiatives as determined by the Safety Improvement Team. These initiatives are to support the sustained reduction in the number of safety events through the implementation of identified workstreams and activities. These will be achieved through data analysis, improvement activity, stakeholder engagement and culture change.



Support and engage both internal and external stakeholders utilising existing forums (including but not restricted to: Below Wing AUC, Safety Stack, GHOST) and the creation of new forums where appropriate Support the reduction of incidents across key focus areas and workstreams by driving proactive risk identification, promoting best practices, and enabling continuous improvement initiatives Deputise for the Airside Safety Improvement Manager where appropriate Responsible for delivery of key workstreams as identified by the Airside Safety Improvement Manager Liaise with other areas within the Airside Operations directorate and the wider Team Heathrow to ensure consistency Provides accurate reporting information arising from safety events and near misses to enable the development of proactive improvement plans

Good working knowledge of regulatory environment under which Heathrow operates, and practical application of relevant documentation, such as that produced by EASA and the CAA as well as DVLA and HSE Ability to develop relationships across multiple stakeholders at all levels Excellent communication skills - written and verbal Ability to formulate clear and concise documentation, reports, and presentations Ideally be experienced in Airside Operations or other operational areas Proven experience of stakeholder engagement in complex environments, ideally airside Ability to hold and maintain an airside driving permit in line with CAP 790

#LI-Hybrid



There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.