Job Description

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.


You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.



The Airside Safety Investigation Manager is responsible for investigating all airside occurrences and helping to drive improvement in Airside Safety, as well as a step change in Health & Safety and Environmental performance across the Airside Operation. The primary focus of the role is to ensure the investigation team are identifying mitigating actions from safety reports, and that reports are being completed in a timely manner. The Post Holder will lead all investigations across the Airside Operations discipline, Aerodrome, Ground Handling etc.



Leading and managing airside safety investigations, identifying root causes and contributing factors of incidents and near misses. Coordinating with internal teams, airlines, ground handlers, regulators, and emergency services to ensure thorough, timely investigations. Leading a team of Safety Investigation Officers, providing guidance, oversight, and support to ensure timely, thorough, and effective investigations into airside incidents and near misses. Developing and recommending corrective actions and safety improvements to prevent recurrence. Ensuring compliance with all relevant aviation safety regulations, policies, and industry best practices. Maintaining detailed and accurate investigation records and producing clear, actionable reports for senior management and regulatory bodies and supporting safety audits, risk assessments, and safety management system activities

Good working knowledge of regulatory environment under which Heathrow operates, and practical application of relevant documentation, such as that produced by the CAA. Proven experience of stakeholder engagement in complex environments, ideally airside. Excellent communication skills - written and verbal and able to compose high quality formal documentation. An understanding of risk, root cause identification and writing comprehensive investigation reports. A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an airside driving permit and for all areas licence.

Desirable Skills

Experience of Quality and Safety Management Systems. Operational experience of Airside Operations, to at least a Supervisory level. A valid IOSH or NEBOSH qualification is highly desirable for this role.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.