Job Description

Allocator vacancy at Birmingham Airport

Night shift - 4 on 4 off shift pattern 7pm-7am

We are renowned in the aviation industry for our high standards, and we passionately believe helping colleagues achieve a good work/life balance is key to their happiness in the workplace.


We are looking for a proactive and adaptable individual to join our BHX team, ensuring the allocation of key operational resources including equipment, facilities and the team are maximised effectively to meet the real-time and changing requirements of our customers. As an Allocator you will work within the night team, supporting the delivery of the highest level of cleaning standards.

Key Responsibilities

Pre-planning the allocation of tasks in advance as per flight schedules, taking into account the expected demands, schedules and rostered resource. Pre-booking of equipment or resources including wash bays, arranging ground power. Liaising with the airport authorities and airlines for special requirements. Shift allocation planning considering the actual availability of resources and adjustment to the pre-planning. Actively monitor the achievement of tasks, adapt the allocation plans and provide expert guidance to the operational shift as required to deliver unscheduled demands of customers. Effectively and regularly communicate with cleaning teams to get progress reports and analyse progress against plan. Direct extra support to teams falling behind of schedule and liaise with Duty manager on potential shortfall and issues. Proactively monitor the effectiveness of the allocation plan and continually feedback recommendations to improve efficiency of service. Review roster on regular basis in light of airline schedule updates and recommend changes to Duty Manager or Station Manager when necessary, to ensure all flights are adequately covered. Work as part of a team ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required. Supporting the on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer

Key Requirements

Ability to work afternoon/night shifts, but flexibility to work various shifts may be required. A full manual driving licence recognised by the UK is essential Previous experience in operational aviation resource allocation, shift management or overtime planning would be advantageous. Excellent analytical skills and ability to quickly respond under pressure to dynamic changes during the shift. Excellent communication skills and ability to effectively convey proposed recommendations and changes in allocation. IT literate with a high proficiency of MS-Office, particularly Excel and experience utilising real-time allocation tools. Right to work in the UK, 5 years' check-able work history and Clean Disclosure/ Criminal Record Check

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