Amazon Connect Engineer
Glasgow, SCT, GB, United Kingdom
Job Description
About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
Technical Implementation:
Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.AWS Utilization:
Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.Amazon Connect Proficiency:
Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.CDK Familiarity:
Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.Problem Solving:
Troubleshoot and resolve technical issues.Learning and Development:
Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.Qualifications:
Basic understanding of cloud computing and contact center concepts.
Exposure to AWS services and architecture.
Strong problem-solving and analytical skills.
Attention to detail and ability to follow instructions.
Good communication and teamwork skills.
Preferred Qualifications:
Experience with scripting languages (Python, JavaScript).
Experience with performance and load testing of Managed services
Job Type: Permanent
Experience:
Amazon Connect : 9 years (required) o AWS Utilization: 7 years (required) * AWS CDK: 7 years (required)
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Job Detail
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Job IdJD3534212
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGlasgow, SCT, GB, United Kingdom
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EducationNot mentioned