Job Description

DESCRIPTION

Job Type:

Full-time (40 hrs weekly) and Part-time (20 hrs weekly) available

Contract Type:

Permanent and Fixed Term Contracts available

Pay Rate:

13.85/hr

Location:

Croydon, London

Shift Requirement:

Full-time:

Availability between 5:00am and 11:00pm required Monday-Sunday

Part-time:

Availability between 5:00am and 11:00pm required Saturday and Sunday plus two weekdays

About Amazon Fresh

Amazon Fresh stores provide customers exceptional convenience and a wide selection of quality products, fresh foods, and hot food at competitive prices. Our stores feature innovative technology that empowers customers to navigate aisles effortlessly and offers multiple ways to pay. Amazon Fresh employees help set new standards for the store experience through their dedication to customer service. We look for outstanding people who have a passion to learn and can serve our customers with excellence.

Job Responsibilities

As a Retail Associate you will represent Amazon Fresh by fostering a vibrant store culture focused on customers, trust, integrity, and continuous learning. The work environment is fast-paced and dynamic, and requires attention to detail and the ability to prioritise tasks. You'll be part of a dedicated team that maintains punctual attendance, safety, and quality standards, whilst identifying opportunities for improvement. Our team goes above and beyond to delight our customers.

Customer engagement:

Deliver exceptional customer service by greeting customers, assisting with questions, supporting the checkout and payment process, and putting them first in all interactions

Product knowledge:

Stay updated on products, processes and promotions to effectively assist customers and help them to locate items within the store

Floor management:

Maintain store appearance and cleanliness, rotate and replenish stock, organize shelves, and unpack deliveries

Fresh food preparation:

Work in the food preparation area to prep, package, and label food products of varying temperatures, maintain a well-stocked bakery and adhere to freshness and kitchen hygiene standards

Store standards:

Collaborate with store leaders to maintain the physical safety and high-quality standards, and effectively communicate safety concerns

Benefits

Eligible employees have access to the following benefits after 90 days of employment:

Work-life balance:

Generous paid-time-off, plus personal time, and holidays

Employee perks:

Employee discount code for Amazon products or products fulfilled by Amazon

Finances:

Pension Plan where Amazon matches up to 5% of your maximum pay

Health:

Private Medical Insurance, Dental Insurance, and Eye Care vouchers

Lifestyle:

Employee Assistance and Work+Family programs to help you manage work, and family priorities

Educational support:

Tuition assistance and apprenticeship program opportunities to help you meet your educational goals

Application Steps

As part of our application process, you'll be prompted to complete an online assessment. Your application will not be reviewed until this assessment is completed.



We encourage applications from candidates who are returning to the workforce, have military experience, are seniors, or do not have a university degree.



Please note: Amazon does not provide immigration sponsorship or support for this role.

BASIC QUALIFICATIONS

General Certificate of Secondary Education (GCSE) or equivalent
PREFERRED QUALIFICATIONS

Previous customer-facing experience Great communication skills


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details


GBR, POST-LON, London


Customer Service