Job Description

TOMY is a leading global designer, producer and marketer of high-quality, innovative toys and games, and supplies products to national and specialized retailers across Europe, the Middle East and parts of Asia. Here at TOMY our mission is simple, to make the world smile! We never take for granted the role our products play in the lives of children and families - kids love our toys and parents ask for them by name. Like us, if you have a passion for making the world smile, we would love to hear from you!

Purpose of the role

The key objective will be to manage and develop, through best practice, the sales administration for the leading global online retailer across the UK, France and Germany. The role will also include managing the sales administration for other domestic accounts as agreed with the Operations Manager/Sales and Logistic Manager.

For the Online retailer, work with the Amazon Sales team, Vendor team, 3PL and internal teams to ensure consistency across all territories, where possible and appropriate.

Support the Company and its products, through delivery of excellence in customer support.

The role will be expanded as progress is made with the Amazon account to take on other customers and roles within the department which may include stock-based work and/or other customers. For the first six months the concentration will be on the Amazon account covering the three territories of UK, France and Germany.

Key tasks and responsibilities

This is not an exhaustive list and you will be expected to perform different tasks as necessary to meet the goals of the business.

Receive, process and manage to conclusion, customer orders, queries, credit requests and information requests Effectively support the sales team through seeking out and providing accurate information and actively supporting the sales team to achieve the budgeted sales number Communicate and/or resolve all matters of customer complaint quickly and courteously Liaise with the Marketing team to ensure effective flow of information regarding allocated brands Maintain records and files of work conducted Liaise with the company's third-party suppliers in respect of customer requirements and ensure they are jointly beneficial to the customer and TOMY Monitor and develop company systems and procedures for customer "best fit" and continuous service improvement Undertaking project work as may from time to time be necessary

Key Skills and Qualifications

Strong attention to detail Excellent communication skills Solution driven problem solver Positive and proactive attitude towards tasks Proficient knowledge of Microsoft Office (Excel, Outlook, Word) Ability to quickly learn and adapt to new systems Capable of successfully working within a team as well as on their own Ability to take ownership of tasks and show initiative within company guidelines Highly organized approach to tasks/projects given Proven experience in a B2B Customer Service environment SAP/ERP Systems experience Process information methodically Use sound rationale and logical reasoning for making assessments and decisions Are thoughtful and take a considered approach Look primarily to input data that is factual and precise
Job Types: Full-time, Permanent

Pay: Up to 23,790.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Casual dress Company pension Employee discount Free parking On-site parking Paid volunteer time Referral programme Work from home
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Exeter EX2 5AZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Exeter EX2 5AZ