Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity--driving our business priorities alongside meaningful social, community, and societal impact.
What will you do at Ciena?
As part of the Global Network Services Team, you will help design, implement, support, and automate secure, high-performance network solutions that power Ciena's global operations. You'll work closely with IT, security, and application teams to enable seamless connectivity and productivity for employees and customers. Your responsibilities will include:Learning and supporting: SD-WAN, multi-cloud connectivity, enterprise routing/switching, Wi-Fi/BLE, and remote access Implementing: Solutions from Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, and Fortinet; cloud networking across Azure, AWS, OCI Supporting: Troubleshooting, on-call rotation, RCA, vendor escalations Automating: Network tasks via Terraform, Ansible Documenting: Using SharePoint and JIRA

Must-haves2-5 years of hands-on experience in IT network infrastructure Strong working knowledge of routing, switching, Wi-Fi, or firewalls Proficiency in troubleshooting and supporting network/security technologies Experience with automation tools like Terraform or Ansible Engineering degree in computer science or related field, or equivalent experience Self-motivated, adaptable, and reliable with strong communication and collaboration skills Willingness to participate in a 24x7 on-call support rotation

AssetsCertifications (Cisco, Juniper, Aruba) Experience with cloud platforms (Azure, AWS, OCI) Exposure to SD-WAN, cloud-based security (Zscaler, cloud firewalls) Familiarity with enterprise Wi-Fi/BLE and remote access technologies Growth mindset and openness to feedback and continuous learning

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.