Job Description

Ancillary Executive
Bexhill or Leicester - hybrid one day per week on site
Welcome to Hastings Direct - From our Group HR Director, Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.

Role overview
The primary focus of this role is to provide executive support across the Hastings' Ancillary portfolio. Using MI and data to monitor performance and trends whilst coordinating the change agenda for ancillary products to drive long term profitability: delivering fair value whilst acting in the best interests of our customers
Job detailsResponsible for the timely and accurate delivery of daily, weekly and monthly management information (MI) and reports. Compile and deliver insight and analysis on ancillary performance - monitoring trends and identifying potential commercial of consumer outcome risks Support the undertaking of annual product reviews and value assessments across our ancillary products Liaise with external partners and underwriters to ensure delivery of agreed action plans Ownership and support in the delivery of change initiatives, including version control, working with stakeholders from across the organisation Identify and contribute in the ideation of initiatives across the ancillary product suite Creation and maintenance of process maps whilst identifying opportunities for improvement and automation Support the rectification of any operational issues engaging with colleagues across the business and third party partners Develop market horizon scanning and competitor analysis, identifying trends and potential improvements to products and services


Essential skills/experience:Numerate and analytical with the ability to analyse multiple data sources and draw conclusions Strong Communication skills with the ability to present to and influence key stakeholders Able to work under own initiative and as part of a team, often a virtual team Able to think strategically, identifying and clearly articulating new ideas Comfortable working under pressure and with competing deadlines and priorities Experience in the UK general insurance industry or similar highly regulated environment.

The interview process
Our interview process involves the below:1st stage interview with hiring leader 2nd interview involving a case study / task

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website
Benefits: In addition to a competitive salary you will also receive...
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ....
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
11/10/2025