Job Description

JOB DESCRIPTION

JOB TITLE:

Ancillary Sales Administrator

DEPARTMENT:

Ancillary Sales

REPORTS TO:

Ancillary Sales & Projects Manager

LOCATION:

Molineux Stadium

HOURS:

37.5 hours per week + matchdays & events as required

DATE:

September 2025

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the


country's most successful sides in the fifties and sixties. During a two decade spell the Black


Country's most decorated side won three First Division titles and one of its four FA Cups.


Fast forward 70 years and Wolves are back amongst football's elite, in the Premier League for an


eighth successive season; but now we compete as a sports and entertainment business across


multiple brand verticals. As a challenger club, Wolves dare to be different, which is why creating


world class propositions in esports, fashion and music are all part of our ambitious plans.


At Wolves, we don't simply look to the future, we seize it.

We are committed to safeguarding and promoting the welfare of children, young people and

adults at risk. We expect all colleagues and volunteers to share this commitment. This means that

the post-holder is required to apply all relevant policies and uphold the Club's commitment to

safeguarding children, young people and adults at risk

_____________________________________________________________

Job purpose

To provide high-level administrative, financial and customer service support across all Ancillary Sales


pillars. The Ancillary Sales Administrator plays a key role in ensuring back-office functions are


streamlined, guest experiences are well-coordinated, and compliance, reporting, and customer


engagement are delivered to a professional standard.

_____________________________________________________________

Key responsibilities

Provide comprehensive day-to-day administrative support to the Ancillary Sales team. Handle internal and external communications, ensuring timely responses to emails, calls,
and queries.


Coordinate and minute meetings, distributing agendas and action points. Book facilities, rooms, and equipment for Ancillary Sales use when required. Help manage calendars and key dates for staff, guests, and events. Assist in the preparation of reports and dashboards for the Ancillary Sales, Revenue &
Project Manager and the wider Ancillary Sales team.


1


V1 Sept 2025





Coordinate VIP guest lists, dietary requirements, and logistics for VIP Tours and "Taste of
Molineux" events
Maintain the Wolves Museum TripAdvisor profile and respond to reviews Manage and reconcile stock logs and complete banking processes Send, track and process gift voucher redemptions and orders Support maintenance of website content across Ancillary areas Reconcile and record scratchcard stock for financial and compliance reporting Complete and submit Gambling Commission compliance reports accurately and on time Process Wolves Lottery sign-ups via online and in-person channels Log, investigate and respond to customer complaints professionally Liaise with Finance (via Xero/MSA) to submit invoices, coding, and reports Coordinate catering and dietary requirements with Levy (Catering Partner) Maintain and manage the 1877 Sports Bar guest list and bookings Process ticketing confirmations and tour/event attendance Act as matchday liaison for Programme Team to submit tour and VIP info Manage ANPR data, PCN appeals, whitelist registration and reports Liaise with internal departments for conference and event parking Prepare matchday briefing sheets across relevant departments Support with Ticketmaster system entry, integration and checks

General responsibilities

Compliance with Club policies and procedures Compliance with the Club's health and safety procedures Compliance with the Club's safeguarding policies To promote the Club's values of progressive, humble, determined, bright and unified To work consistently to embed equality & diversity into the Club To undertake such other duties as may be reasonably expected To maintain professional conduct at all times

_____________________________________________________________

Safeguarding

This role carries a specific safeguarding responsibility. This means that the post-holder is required to


apply all relevant policies and uphold the Club's commitment to safeguarding children, young


people, and adults at risk.

_____________________________________________________________

Key relationships

Head of Ancillary Sales Ancillary Sales, Revenue & Project Manager Museum, Tours & Heritage Manager Ancillary Sales Executive Finance Team Levy Catering Ticket Office team & Ticketmaster F&B sales team
2


V1 Sept 2025





Central Events team Fan Services team Disability Access Officer EDI Lead Head of Safeguarding and safeguarding team Customers, members & guests

_____________________________________________________________

3


V1 Sept 2025

PERSON SPECIFICATION

Job Title:

Ancillary Sales Administrator





Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,


method or procedure, legal or regulatory frameworks etc


Essential


Understanding of administrative systems, customer service processes and compliance standards Awareness of data protection, and financial reporting


Desirable
Familiarity with football club or event-based admin environments
Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills


etc


Essential


Competence in Microsoft Office (Excel, Word, Outlook) Experience using booking, CRM or finance systems Attention to detail Excellent written communication


Desirable


Familiarity with Ticketmaster, TripAdvisor, ANPR platforms
General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working


etc


Essential


Excellent organisation & time management Professional and customer-focused approach Strong problem-solving and administrative accuracy Adaptable and able to remain calm under pressure Commitment to equality, diversity, and safeguarding


Experience: proven record of experience in a particular field, profession or specialism.





Essential





Experience of administrative or customer-facing roles Experience in multi-tasking
Desirable


Experience working matchdays or events in a football or sporting environment
Qualifications: the level of educational, professional and/or occupational training required


4


V1 Sept 2025







Desirable


Business Admin or Customer Service qualifications
5


V1 Sept 2025