Job Description

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Annuity Programme Analyst/Administrator

Located: Northampton (Hybrid working)

Package: Competitive salary, plus bonus and additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.



Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about

Ricoh Today

What you will be doing


Responsible for the delivery of annuity programmes within Ricoh UK, that protect and support the annuity business, ensuring the Company budget and business targets are achieved. Manage and develop new annuity programmes for all lines of business including Office Services, IT Services and Commercial Op CIP, in order to meet budget requirements. Prepare and implement long term programmes that grow and develop UK annuity revenue streams including chargeable calls, data overwrite, customer damage and smart lockers. Track new annuity streams, maintain and share accurate management information to demonstrate current and future growth. Responsible for managing and maintaining DBS checks, HDD handling databases Customer Service expense lines and other ad hock administration tasks Responsible for measuring the effectiveness of all annuity programmes and initiatives through leading analysis and measurement ensuring effective process and key performance indicators are in place. Responsible for all administrative duties for Regional and District service managers Manager invoicing and query management for our in-direct partners

You will ideally have


In depth knowledge of Ricoh internal processes In depth knowledge of Ricoh back office systems Exceptional negotiation skills Good understanding of Microsoft Excel, PowerPoint and Access Good literacy and numeracy skills Independent and inquisitive approach to work Ability to work to tight time-scales Exceptional customer handling skills at all levels Good presentation skills

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect


We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.

In return for your commitment, we can offer you:

Flexible and hybrid working in line with role requirements An inclusive workplace Excellent package with solid basic, strong bonus and company benefits including: + A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
+ Flexible retirement plan
+ Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
+ Company car / car allowance (role-specific), cycle to work scheme
Career development and life-long learning opportunities Opportunity to join a global company

Life at Ricoh:

Ricoh's Core Values

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.



For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.



By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.




We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.



Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.



To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.





Click here to learn more about life at Ricoh.





FUNCTION###

Annuity and Services

LOCATION###

Northampton

CONTRACT TYPE###

Permanent

CLOSING DATE###

03-Jun-2025