Job Description

Are you passionate about making a difference in communities? Do you have a talent for resolving conflict and enforcing positive change? LiveWest are looking for a dedicated Anti-Social Behaviour & Enforcement Officer to join our Neighbourhoods team in Cornwall. In this role, you'll play a critical part in ensuring safe, welcoming, and harmonious neighbourhoods where our customers are proud to live.
At LiveWest, we believe that everyone deserves a safe and affordable home. As an ASB & Enforcement Officer, you will play a vital role in delivering excellent housing services to our customers, ensuring that they feel supported, valued and safe in their community.
In this rewarding role, you will be the first point of contact for our customers for nuisance and anti-social behaviour; managing a caseload, while promoting thriving communities. You will work collaboratively with colleagues and partner agencies to ensure that customers receive the best possible support and outcomes.
Key Responsibilities:

• Manage anti-social behaviour (ASB) and hate crime cases, to sustain safe and peaceful communities.
• Be solution focused, confident and able to foster positive neighbour relationships.
• Build strong partnerships with police, local authorities, and community groups to drive effective resolutions.
• Compile evidence, prepare legal documentation, and confidently present court proceedings.
• Offer advice, guidance, and support to colleagues and customers, ensuring consistency and professionalism in all enforcement actions.

Why Join LiveWest:
At LiveWest, you will make a meaningful impact while benefiting from professional development opportunities, and a supportive, inclusive culture. We are committed to innovation and creating vibrant neighbourhoods where customers thrive.
This role is being offered on a full time, permanent basis working 37 hours per week. This is based in Cornwall, with our Tolvaddon office as the nearest office base. A hybrid working style is an option.
For further information about this role, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of ASB and Enforcement Officer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience in social housing or related profession, preferably with a focus on anti-social behaviour.
• Experience of dealing with challenging behaviour and resolving conflict with partner agencies.
• Experience of court procedure and litigation.
• Demonstrable experience of improving customer satisfaction.
• Knowledge of how to enhance performance or working practices to deliver improved value for money.
• Knowledge of social housing policy, good practice, current trends and application.
• Knowledge of Landlord and Tenant Legislation and case law and best practice.
• Knowledge of anti-social behaviour, harassment, domestic abuse and hate incident legislation and case law best practice.
• Knowledge of legal casework best practice and of knowledge of quality management.
• Takes a flexible and adaptable approach to hours of work in order to meet customer and operational needs.
• Hold a full UK driving licence and have access to a suitable vehicle.

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.
About The Company
Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to xc2xa31,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.