Job Description

Anti-Social Behaviour Officer

About the role

We have a new and exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join our Housing team.

Working alongside the Housing Officers, you will be responsible for:

• Taking the lead in providing a responsive and customer focused ASB case management service to Hightowns residents
• investigating and responding to ASB reports in line with policies and procedures
• Liaising and developing relationships with our partners to resolve ASB
• Using the tools and powers available to you to resolve complex ASB cases including intervention and enforcement actions
• Preparing legal cases and representing Hightown in legal proceedings
• Signposting residents to appropriate service providers for support and tenancy sustainment

The successful candidate will:

• Be an excellent communicator both orally and in writing
• Have strong communication and interpersonal skills be able to build and maintain effective working relationships
• Have good knowledge of the relevant legislation, regulatory requirements and best practice in ASB management
• Have excellent organisational and time management skills with the ability to prioritise and manage a varied workload
• Be resilient in dealing with difficult situations

We are looking for passionate people who with a `can-do` attitude who are driven by the desire to make a difference.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• \xc2\xa337,164pa for a 35 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a \xc2\xa3130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of \xc2\xa3120 million and a development programme that will deliver over 400 new affordable homes each year.

Closing date: Sunday 3rd September 2023

Interview date: Monday 11th September 2023

We are an Equal Opportunities & Disability Confident Employer

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For more information about this position please open the following document:

Hightown Housing Association