Job Description

About Carflow

Carflow is a growing UK car park management company supporting landowners and hundreds of thousands of motorists nationwide. Using advanced ANPR technology, we provide full-service car park management for landowners that maximises revenue and space utilisation, supported by detailed statistical performance reporting. We're committed to fairness, transparency and excellent customer care -- backed by strong Trustpilot and POPLA ratings.

Our small London office is the operational centre of the business and a close-knit, supportive environment for a growing team.

Why Work With Us

At Carflow, great people drive our success. In this role, you'll enjoy:

A high-impact position with influence over office operations and team culture Opportunities to improve processes and contribute to company growth A collaborative environment with Directors who value initiative Career development in operations, HR and leadership Regular team events and a positive, people-focused culture A competitive salary of 50,000
We're looking for an experienced Office & Administration Manager to lead UK office operations, oversee our administration and appeals team, and help maintain an organised, efficient and supportive workplace.

Key Responsibilities

Administration & Appeals Management

Lead the admin & appeals team: daily briefs, workload allocation and performance tracking Review and approve appeal responses; ensure PCN and appeals processing meets regulations Maintain and improve workflows, documentation and systems (e.g., Asana, spreadsheets)

HR & People Management

Manage recruitment, onboarding, contracts and HR documentation Oversee holiday, absence and time-off processes; maintain accurate staff records Monitor staff KPIs, conduct performance reviews and support staff development

Office Management & Culture

Ensure smooth day-to-day office running: supplies, facilities, mail and meeting rooms Support a positive workplace culture through events and staff engagement activities Oversee health & safety compliance and occasional banking/cheque lodgement

Process Improvement & Communication

Provide clear operational updates to leadership and report on team/appeals metrics Identify and implement improvements to workflows, admin efficiency and reporting Keep procedures, documentation and communication clear, updated and accessible

What We're Looking For:

Essential

Proven experience managing administrative teams or office operations Strong organisational, leadership and written communication skills Experience in HR admin (contracts, onboarding, leave management) High attention to detail and accuracy Confident using digital tools and spreadsheets (Asana experience ideal) Comfortable working in a fast-moving environment with shifting priorities

Desirable

Experience training or coaching staff Understanding of HR policies and good practice

Personal Attributes

Proactive, confident decision-maker with fair and empathetic leadership Professional, discreet and able to maintain confidentiality Resilient, adaptable and solution-focused under pressure

Interested?

If you're an organised, people-focused leader who thrives in a dynamic environment, we'd love to hear from you.

Please apply with your CV and a short cover letter explaining your relevant experience and why you'd be a great fit for Carflow.

Job Types: Full-time, Permanent

Pay: 50,000.00 per year

Benefits:

Casual dress Company events Cycle to work scheme Free flu jabs Health & wellbeing programme UK visa sponsorship
Ability to commute/relocate:

London EC1A 9ET: reliably commute or plan to relocate before starting work (required)
Work Location: In person