Job Description

Location: Shoreham-by-Sea (Hybrid working)



We're looking for an Application Analyst to join our growing IT team. This is an exciting opportunity to play a key role in supporting and developing Paladone's core applications, working closely with business stakeholders to ensure our systems meet the needs of a fast-paced, global business.



You'll be the go-to person for technical support, troubleshooting, and configuration of applications helping colleagues resolve issues, optimising system performance, and assisting with the rollout of new tools and updates.


If you enjoy problem-solving, are confident in communicating technical information to non-technical users, and want to grow your skills in a dynamic business, we'd love to hear from you.

What you'll be doing

Application support: Respond promptly to support requests, troubleshoot issues, and provide guidance and training to end-users. Incident resolution: Investigate and resolve issues, working with internal teams and external partners where necessary, while documenting solutions for future reference. Application configuration & implementation: Assist in the installation and configuration of new systems and upgrades, including testing and post-implementation support. System optimisation: Monitor application performance, identify areas for improvement, and recommend enhancements to boost efficiency and user experience. Stakeholder engagement: Work closely with business stakeholders to understand their needs and translate them into system updates, enhancements, and projects. Documentation: Maintain accurate records of configurations, processes, issue resolutions, and training materials to support end-users. Continuous improvement: Stay up to date with industry trends and best practices, bringing forward new ideas and approaches to support business growth.

What we're looking for

Essential:

1-2+ years' experience in a technical support role. Strong knowledge of IT systems and a problem-solving mindset. Excellent communication and interpersonal skills. Proficiency with Office 365. A collaborative and proactive approach with strong attention to detail.

Desirable:

Knowledge of ERP, PLM and data integrations. Experience with Microsoft Navision (Nav).

ERP experience is not essential but if you've worked with Navision, that would be a real advantage.

What we offer in return

Holiday & Work-Life Balance

25 days holiday per annum (plus Bank Holidays) Holiday Buy & Sell Scheme Flexible Working Hours (start and finish between 7:30 am - 6:00 pm) Hybrid Working (1-2 days per week from home) Shorter working day on your birthday Christmas closure

Financial Benefits

Staff Discount on Products (35% off wholesale price) Tech & Furniture purchase scheme (Currys & Ikea) Discounted legal services & free will writing Access to financial advisors and retail discounts Free onsite parking

Social

Social committee events, Annual Sports Day, HK Office Olympics Fully funded company Christmas party and events 100 per person annually for department self-organised socials

Health & Wellbeing

Paid time off for medical/dental appointments Free eye tests and flu vaccinations Wellbeing days & free fruit in the office Cycle to work scheme & sports committee Employee Assistance Programme (Telus Health) Access to mental health coaching and occupational health support

Reward & Recognition

Annual pay and performance review Company bonus scheme Employee Benefit Trust Long service awards Kudos peer-to-peer recognition portal Refer a friend scheme

Learning & Development

Tailored training and development plans Investment in external training and qualifications ILM leadership courses Access to LinkedIn Learning and Litmos E-Learning

What's next?

If you are ready to join the Paladone team, click apply and submit your CV and covering letter. We aim to respond to all applicants within 10 working days.

Please note:

The successful candidate will be required to work onsite at our Shoreham-by-Sea office

3-4 days per week

.