Job Description

Application Support Analyst - Hybrid/Milton Keynes (MK4) - 30k - 35k, DOE - Permanent

Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a

permanent Application Support Analyst (1st and 2nd Line Support)

. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names in their domains.

This role will be based

4 days per week in Milton Keynes (MK4)

, with occasional travelling to our office in Borehamwood (WD61QQ). The regular office schedule is from 8:00am to 5:00pm.

As OCS Consulting is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the company's future vision and share the profits.

Key Skills for Application Support Analyst:

3+ years experience as

Application Support Analyst

- mandatory

Knowledge of SQL - mandatory

Knowledge of a broad base of database technologies - at least MS SQL Server - Mandatory

Helpdesk or Testing experience

- strong advantage

Strong interpersonal & communication skills, with excellent English, written and verbal - mandatory

Knowledge of a programming language would be beneficial

Ability to hit the ground running (previous experience working on your own) as well as part of a team -

would be a great advantage Excellent customer service skills Highly motivated and enthusiastic individual, prepared to go the extra yard Strong analytical and problem-solving skills, especially regarding fixing data issues Flexible, can-do attitude, capable of multitasking and resilient under pressure Ability to form good working relationships with internal and external stakeholders

Our Offer:

Salary 30k-35k, depending on experience Variety of benefits (including enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month, Long Service Awards and others) Generous Holiday Allowance - increases based on the length of service Supportive and collaborative working environment Variety of work Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual

Key accountabilities for Application Support Analyst:

Responsible for the stability and availability of applications within production environment Timely identification of issues, resolution of incidents, support scheduled tasks and data feeds, fixing data issues, performing routine tasks such as manual feeds/data loads, and participate in acceptance testing and deployment of new applications/releases Monitor processes and procedures for managing the production application environments including maintenance tasks, incident and problem management Ensure helpdesk system is kept up to date of the progress made with issues Ensure documentation is maintained and is suitable for support purposes Ensure business is kept informed of the progress of the issues they have raised Involvement in testing activities, which will be carrying out user testing on the applications that they will be supporting
This role is an exciting opportunity to join a well-established IT Consultancy working within a committed and experienced team.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Company pension Employee stock ownership plan Free flu jabs Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Profit sharing Referral programme Sick pay Store discount
Willingness to travel:

100% (required)
Work Location: In person