Job Description

A fantastic and exciting role with an Application Support Engineer to join our team.

In return for your dedication, you will enjoy a competitive salary. You'll also benefit from excellent training and development, with support to achieve your career goals.

Euro Car Parks is a market leading car park management and Property Company operating across all market sectors covering the entirety of the UK and Ireland. The role is based in our Marylebone, central London office.

We are looking for an enthusiastic and experienced

Application Support Engineer

who enjoys working in a fast-moving entrepreneurial environment.

The Role:

Monitoring and maintaining critical IT services

Execution of the Application Support processes to ensure correct triage, prioritisation and resolution of all application support incidents and requests.

Face-to-face correspondence with internal users who need your technical support to assist with first and second-line support.

Ensure integrity, safety and availability of all data and applications as part of our information systems.

Co-ordinating with and supporting other teams within ECP to facilitate roll-out of changes to our technical infrastructure and client application architecture.

Escalate complex issues to relevant colleagues within the Business Solutions team

Challenging existing processes and ways of working with a continuous focus on increasing efficiency and removing unnecessary work.

Assist the Application Support Manager in day-to-day execution of the application support processes and suggest refinements to policies and procedures.

Document standard problem analysis and resolution processes.

Collate and execute reports and other analysis from relevant data sources to fulfil application report requests.

Provide clear and regular feedback on the status of outstanding and resolved application support incidents and requests.

Assist the Application Support Manager in preparing root cause analysis reports on major issues for relevant stakeholders within the business.

Investigate and diagnose system faults and errors and resolve technical issues.

Analyse error trends aimed at reducing or minimising down time.

Ideal candidates will have the following:

3+ years experience in first-line service desk support

Background in an ITIL/Service desk-led environment

JIRA or similar Service Desk environment

Excellent end-user communication skills

SQL, T-SQL, SQL Server

Azure Administration

Azure DevOps

YAML, Terraform

Powershell scripting

NoSql (Cosmos/MongoDB), Elastic Search, Azure

Azure Insights report development

Elastic Search/Kibana/ELK Stack

Job Types: Full-time, Permanent

Work Location: In person

Reference ID: APPS