Job Description

Application Support Analyst (ERP) required to join an

innovative and fast-paced

IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary

enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor

. You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a

hands-on technical approach

blended with a steadfast dedication to

superior service delivery

. Beyond ERP, you will also contribute to general IT support, particularly concerning the

Microsoft 365 suite

and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users.

You must have experience of supporting ERP Systems and SQL Database and Workflow skills

Core Responsibilities

Enterprise (ERP) System Ownership & Support

Serve as the subject matter expert for the day-to-day operation and

maintenance of the ERP platform

. Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries. Manage technical escalations, system updates, and third-party vendor relationships.

Translate functional business requirements

into effective system configurations or enhanced processes. Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage. Identify opportunities for and lead the implementation of minor system

optimisations, automation, and process refinements

.

Application Integration & Documentation

Provide robust support for other critical business systems utilised across the organisation. Assist in maintaining the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical

documentation

covering processes, configurations, and application architecture.

User Experience & Service Delivery

Act as the

escalation point

for complex technical or application-related incidents.

Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support. Develop and deliver

training and onboarding

materials for new and existing ERP users.

General IT & M365 Operations

Offer expertise and support for the

Microsoft 365 environment

(Teams, Outlook, SharePoint, OneDrive).

Manage user accounts and licensing within

Active Directory and Azure AD

. Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks.

Strategic Projects & Improvements

Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform

root cause analysis

on persistent problems to recommend and implement lasting solutions. Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability.

Candidate Profile

Required Experience

Proven track record in

troubleshooting and supporting ERP or complex business applications

. Prior experience with ERP systems such as

SAP, Dynamics, or a similar platform

is highly beneficial.

Technical Competencies

Solid grasp of

data flow, system integrations

, and support processes. Familiarity with the

Microsoft 365 ecosystem

, Windows Server, and

Active Directory

. Proficiency in scripting languages like

SQL or PowerShell

is a distinct advantage.

Personal & Service Skills

Exceptional

communication and interpersonal skills

, with the ability to support users across all organisational levels. A strong commitment to

service excellence and ownership

--dedicated to providing dependable, prompt support. The ability to distil complex technical concepts into simple, understandable explanations. Highly

organised, self-driven

, and effective at prioritising a varied workload. Comfortable operating independently and contributing collaboratively as part of a larger team.

Desirable Knowledge

In-depth working knowledge of ERP

customisation, reporting, and user administration

. Understanding of business functions like

sales order processing, inventory control, warehouse management, and EDI

within an ERP context. Familiarity with

ITIL principles

for service delivery and experience using ticketing systems (e.g., Halo, Zendesk, ServiceNow).
Job Type: Full-time

Pay: 38,000.00-43,000.00 per year

Work Location: In person