Job Description

About the Role:

We're looking for a confident, organised, and compassionate Appointee Administrative Assistant to join our busy and fast-paced team. This role is an integral part of our Appointee Team, providing front-line support to clients and connecting with a range of professional services.

You will work independently to manage calls, emails and messages. Ensuring clear communication between clients, team members, and departments. This is a part-time role that requires someone who can multi-task, stay calm under pressure, and bring strong administrative skills.

If you're someone who feels inspired by helping others and wants to play a part in empowering individuals and improving lives, this is your opportunity to make a real impact within Plymouth Highbury Trust.

Key Responsibilities:

Answering incoming phone calls and taking accurate messages Managing emails from clients, support workers, and social workers Directing calls and messages to the appropriate team members or departments Liaising with support services as needed Provide high-level client care and service Working independently while being part of a collaborative and supportive team

About You:

Confident communicator with a professional manner Strong organisational and multitasking abilities Able to work well under pressure in a fast-paced environment Excellent admin skills with attention to detail Previous experience in a customer service, receptionist or social care sector preferred Comfortable working independently while being part of a collaborative team

What We Offer:

12.30 per hour Flexible part-time hours (Monday to Friday, 4 hours/day) Supportive and inclusive team environment EAP Support helpline and app Blue Light Card BR exchange discount Birthday celebrations Free parking Pension scheme Social team building events

How to Apply:

If you flourish in a busy environment, passionate about helping others, and enjoy keeping things running smoothly behind the scenes, we'd love to hear from you. Click

Apply now

by submitting your CV and a cover letter outlining your experience and interest in the role.

Plymouth Highbury Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

We are unable to consider candidates who require sponsorship to work in the UK at this time.

Please be aware that due to high demand, we reserve the right to close this vacancy early if we receive a large number of applications. To ensure your application is considered, we encourage you to apply as soon as possible.

Job Type: Part-time

Pay: Up to 12.30 per hour

Expected hours: 20 per week

Benefits:

Casual dress Free parking Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Plymouth PL2 3PF: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you hold an NVQ Level 2 in Business Administration or an equivalent qualification?
Experience:

Customer service: 3 years (required)
Work Location: In person