Job Description

An exciting opportunity has arisen for an Appointment Booker to join our Business Development team.

Kinley is a family owned business with a vision to be the first choice for landscape edging. Please take a look at our website to see some of the amazing projects we have been involved in www.kinley.co.uk

Sitting within the Business Development area, you will play a key role in connecting our brand with the right people. From identifying new contacts to scheduling CPDs, coordinating product sample mock-ups and managing event invitations. You'll ensure our sales and specification teams have a strong pipeline of appointments.

You will have a drive for success, be self-motivated, committed to delivering excellent service with great interpersonal skills, and someone who loves a challenge.

Still interested?

Core responsibilities:

Proactively identify and reach out to new prospects, particularly architecture and design practices, via email, phone, LinkedIn, and other channels. Book CPD presentations and training sessions, ensuring all logistical details are confirmed and handed over to the relevant presenter. Schedule in-person and virtual appointments for sample mock-ups and design/product reviews. Support event booking and attendance confirmations, ensuring key clients are invited and follow-up appointments are arranged. Maintain and update the CRM with contact details, appointment status, notes, and outcomes. Work closely with the sales and marketing teams to prioritise target accounts and campaign follow-ups. Build and nurture strong relationships with gatekeepers, specifiers, and decision-makers. Follow up on marketing-generated leads and convert interest into booked meetings. Track performance against KPIs including booked meetings, new contacts, and lead conversions
Attributes required:

A proactive driven individual, that is efficient in task management Attention to detail and high level of accuracy Flexible in task priorities Friendly disposition, personable and enjoys working in a team environment Self-disciplined with great time management skills Key fit with the 5 Kinley values - Humble, Hungry, Smart, Aligned, Trustworthy
Person Specification:

Previous experience in a similar role would be an advantage but not essential Computer literate with strong administrative skills Previous experience with using a CRM system Excellent telephone manner Strong communication skills Excellent standard of written and spoken English Full valid UK driving licence required due to the location of our Head Office
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Company events On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Experience:

sales, customer service: 1 year (preferred) using a CRM system: 1 year (preferred)
Licence/Certification:

Driving Licence due to location of the office (required)
Work Location: In person