This is a performance-led front-line sales role for someone with a relentless work ethic, exceptional emotional intelligence and an obsession with detail. You will be the first human touchpoint for inbound and outbound patient enquiries, responsible for qualifying intent, gathering high-quality data and securing booked appointments that convert. This role sits at the very top of the clinic's revenue engine. The quality of your work directly determines downstream conversion and revenue. This is not a call-centre role and this is not about reading scripts. This is for someone who takes pride in precision, pace and performance.
WHAT YOU'LL OWN
- Handing inbound and outbound patient enquiries with speed and professionalism.
- Conducting structured, intelligent conversations to uncover motivations, objections and financial expectations.
- Booking high-quality consultations with the right patients, at the right time.
- Maintaining meticulous notes and data capture for seamless handover to sales and clinical teams.
- Managing callbacks, follow-ups and no-show prevention.
- Hitting clear activity, booking and show-rate targets.
WHO THIS IS FOR
- A driven individual with serious work ethic and stamina
- Someone naturally curious who enjoys asking questions and listening deeply.
- Calm, confident and emotionally intelligent on the phone.
- Highly organised and disciplined with systems and notes.
- Motivated by targets, momentum and measurable outcomes.
NON-NEGOTIABLES
- Relentless work ethich
- Exceptional attention to detail and data accuracy
- Strong communication and rapport-building skills