Job Description

Are you looking for an entry level apprenticeship to help launch a career in a customer facing environment? If so, this

Customer Service Administrator

role could just be for you. This industry leading car park management services company is looking for the right person to join their team while studying to achieve their

Customer Service Practitioner Level 2 Apprenticeship.

Focused on building & maintaining client relationships, helping with all aspects relating to the ongoing management of their car parks this opportunity is located at the offices in Lancing Business Park. This role promises to be varied and offer the successful applicant the chance to work with a company who is customer centric and known for their dedication of their employees, their investment in new technology, and general company ethos.

Part of a dedicated team that puts in a lot of hard work and is recognized for their efforts the company promotes close collaboration to achieve their best potential together. The core values are family, resilience, teamwork, passion and innovation and are at the centre of everything they do and strive to be.

Key Responsibilities

Answer client queries and keep them up to date Provide quotations and invoices Arrange installations (signage, CCTV, payment machines) Sending communication to current car park users Issue parking permits Update client and site information on the in-house CRM system Supporting with team tasks to ensure the team runs smoothly

Key Skills

Good customer service skills Good knowledge of MS Office Excellent communication Team player Attention to detail Reliable Punctual Good organisation skills IT literate Outgoing and friendly Good administrative skills Self-motivated Works well on their own Good telephone etiquette Has a natural charisma Takes pride on all they do

Working Week:

37.50 hours per week - Monday to Friday - 9am to 5pm with half hour unpaid for lunch.

Salary:

14,722.50 per annum as per the Apprenticeship National Minimum Wage depending on age (please see further information below)

Qualifications:

Math and English GCSE minimum grade 4 desired although not mandatory for acceptance

Future Prospects:

The correct candidate will move on to a fulltime position within the company after completion of their apprenticeship

About the Employer:

National Parking Control is an elite parking management company operating across the UK. Using the latest state-of-the-art equipment and innovative technology, National Parking Control provides effective and intelligent solutions to all parking issues.

We work in partnership with the leading businesses in all sectors throughout the UK, including Commercial, Residential, Leisure, Hospitality, and Retail. Unlike other parking management companies, NPC provide all clients with an expert personal account manager to always provide a tailored industry-leading service. They pride themselves in being able to offer a variety of conscientious advantages for parking enforcement, and in most cases, all parking services are provided free of charge. For further information please visit https://www.nationalparkingcontrol.co.uk/

Things to Consider:

This is a 16-month apprenticeship role including the end point assessment, where the right candidate will be employed by the employer whilst studying to achieve an apprenticeship qualification. This is an Apprenticeship Job so applicants

MUST BE

free from full time education to be eligible to apply for it. Applicants

MUST BE

resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. Applicants

WILL NOT BE

eligible to apply if they have already achieved a qualification which is equal to or higher thank the apprenticeship standard on offer. Applicants

MUST BE

resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. The learning provider will be Chichester College although the vacancy location is the Worthing so the ability to travel will be essential as this will be a remote learning with some attendance at Chichester. Onsight parking is available

Further Information:

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is 7.55 per hour (As of the 1st April 2025). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Job Types: Full-time, Apprenticeship

Pay: 14,722.50 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Application question(s):

Please tell us why you are interested in this apprenticeship Please confirm you have read the 'Things to Consider' section and attached a CV What else would you like us to know about you?
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

Lancing BN15 8UW (preferred)
Work Location: In person

Reference ID: Apprentice Administrator