Job Description

Job Role: Apprentice Associate Practice Manager

Location:

Ipswich, Suffolk

Reports to:

Practice Manager / Business Manager / Principal Dentist

Contract Type:

Apprenticeship (typically 18-24 months)

Salary:

In line with apprenticeship wage regulations

Job Purpose:

To support the effective management and day-to-day operations of a healthcare or dental practice while undertaking a formal apprenticeship training programme. This role provides hands-on experience in administration, compliance, team coordination, and patient service, with the goal of developing into a confident and capable practice leader.

Key Responsibilities:

1. Administrative & Operational Support

Assist the Practice Manager in overseeing daily practice operations. Maintain appointment systems, patient records, and correspondence. Support staff rotas, meetings, and practice communications.

2. Compliance & Governance

Learn and support regulatory requirements such as CQC (Care Quality Commission) and GDC (General Dental Council) standards. Help maintain accurate logs, risk assessments, audits, and incident reports. Ensure policies and procedures are followed across the practice.

3. Patient Experience

Welcome and assist patients, ensuring excellent customer service. Respond to queries, feedback, and complaints under supervision. Support patient recalls, surveys, and experience improvement plans.

4. Financial & Resource Management

Assist with stock control, supplier liaison, and basic budgeting tasks. Support invoicing, petty cash, and NHS/private income processing. Learn to monitor and report on KPIs and financial performance indicators.

5. HR & Team Coordination

Support new staff onboarding, training, and rota planning. Maintain accurate HR records and staff files. Promote teamwork and a positive workplace culture.

6. Learning & Development

Attend and complete all required training through your apprenticeship provider. Apply learning to practical work in the practice environment. Seek feedback and take responsibility for your personal development.

Key Skills & Attributes:

Strong communication and interpersonal skills Organised, proactive, and eager to learn Ability to maintain confidentiality and professionalism Basic IT skills (e.g. Microsoft Office, practice management systems) A team player with a can-do attitude

Qualifications & Entry Requirements:

GCSEs (or equivalent) in English and Maths at Grade C/4 or above (or willingness to complete Functional Skills) Must meet apprenticeship eligibility requirements Interest in healthcare, administration, or leadership is desirable
Job Types: Full-time, Apprenticeship

Pay: 7.55-7.60 per hour

Expected hours: 40 per week

Benefits:

On-site parking
Work Location: In person