Job Description

An exciting opportunity has arisen for an Apprentice Business Administrator in our busy Haematology Department.



The Apprentice will support the work of the Gloucestershire Haematology Department across both Cheltenham and Gloucester Hospital sites. The role supports the administration team to deliver excellent patient care for our service line.



The teams across the service line consist of Medical Secretaries, Clerical Officers and Receptionists, reporting to the Supervisor Secretary for the Department.



The team provides a detailed and customer focused administrative service, with strong technical support across a variety of systems used to support administration processes at the Trust.



The Apprentice will be given training in all areas including IT systems, and will having ongoing supervision and support in order to become an effective team member.



The Apprentice will spend time in each area of the department and service line, to gain a wide range of skill development and provide administration support.



The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the Level 3 Business Administration Apprenticeship with our Training Provider.

Additional working pattern details:

Monday to Friday



To undertake training as required and agreed with the mentor, supervisor and external assessor, and complete competencies relevant to the work area / department. To support and gain experience within the following admin duties on both hospital sites on a rotational basis:



Taking / making telephone calls which will include dialogue with hospital colleagues and patients Accurate message taking and delivery to relevant personnel Prepping of on-line patient records Collecting/ordering and prepping of patient case-notes as required Producing clinic lists for clinicians Scanning of documents and on-line filing Processing incoming and outgoing correspondence Processing of voice recognition software for the purpose of clinic letter Taking minutes of meetings and distributing accordingly Archiving of health records and document Attending and participating in team meetings Daily use of the in-house computer programmes; eg Trak and Infoflex

The Apprentice will also be expected to undertake any appropriate duties or tasks commensurate with the role, as required by the supervisor or manager.



We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.



With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.



Our Trust values each and every one of our apprentices and offers continued support and guidance. Many apprentices have successfully completed and remained with our Trust in a variety of areas



The Apprentice will assist and support the Haematology department admin team in a variety of administrative tasks. These include, but not limited to :



Taking / making telephone calls which will include dialogue with hospital colleagues and patients Accurate message taking and delivery to relevant personnel Prepping of on-line patient records Collecting/ordering and prepping of patient case-notes as required Producing clinic lists for clinicians Scanning of documents and on-line filing Processing incoming and outgoing correspondence Processing of voice recognition dictated clinic letters and actions Taking minutes of meetings and distributing accordingly Attending and participating in team meetings Daily use of the in-house computer programmes; e.g. Trak and Infoflex

The Apprentice will also spend some time in other departments of the service line (Oncology and Palliative Care), to shadow and have a basic understanding of each department



Additional Contact Details



Jack Lambrou - Supervisor Secretary



jack.lambrou@nhs.net