Job Description

Short Description:

An exciting opportunity to join PDSVISION as a apprentice support engineer whilst gaining your L6 Applied Digital Technology degree.

Full Description:

As an Apprentice Consultant, you'll begin your journey into the world of technical support by learning how to assist customers with PTC software. Under the guidance of experienced team members, you'll develop your skills in troubleshooting, problem-solving, and customer service. This is a hands-on learning role where you'll gain valuable experience with industry-leading tools like Windchill, Creo, ThingWorx, and Codebeamer.

Role and Responsibilities

Assist in providing technical support via phone, email, and remote sessions.

Learn to diagnose and resolve software issues with guidance from senior engineers.

Collaborate with internal teams to understand and help resolve complex problems.

Stay curious and keep learning about PTC products and updates.

Help maintain support documentation and contribute to knowledge base articles.

Support the improvement of support processes and tools.

Deliver friendly and helpful service to ensure customer satisfaction.

Future Prospects:

Potential for a full time role on completion.

Employer Description:

PDSVISION UK is a multi-disciplined engineering consultancy, software channel partner and training provider with offices in Cambridge, Manchester and Edinburgh, helping engineering companies transform how they both develop products and manufacturing processes and manage risks during operation.

We are a member of the PDSVISION Group, a fast-growing international provider of engineering services and software, with over 500 staff and operations in the UK, EMEA, SEA, APAC and USA.

Within the PDSVISION Group, our UK team leads our Global Centre of Excellence for Systems Engineering, including Functional Safety and Reliability Analysis, Model-Based Systems Engineering (MBSE) and Application Lifecycle Management (ALM). We provide extensive implementation, consulting and training services to support client objectives and strengthen their inhouse capabilities.

Training Provided:

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Duration:

36 months

Skills Required:

Some background or interest in one or more of the following:

IT

Mechanical or industrial design

Engineering or manufacturing

Basic understanding of PTC products is a plus, but not required.

Any previous experience in a support or customer-facing role is beneficial.

Personal Qualities:

Problem-solving mindset - Enjoys figuring out how things work and fixing issues.

Patience and empathy - Can calmly support users, even when they're frustrated.

Good communication skills - Explains technical things in a simple, friendly way.

Attention to detail - Notices small issues before they become big problems.

Willingness to learn - Stays curious and open to new tools, systems, and updates.

Team player - Works well with others and supports colleagues when needed.

Qualifications Required:

To apply for this programme you must be employed in a relevant role, and, as a minimum requirement, have:

104 UCAS points and GCSE English and maths (grade C or above), or

A recognised and equivalent qualification (examinations and experience will be considered), or

Completion of a level 3 apprenticeship/professional qualification in a relevant discipline

Job Types: Full-time, Apprenticeship, Graduate

Pay: 468.75 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs On-site parking Private medical insurance Referral programme Sick pay Work from home
Schedule:

Holidays Monday to Friday
Work Location: In person

Reference ID: PLM Apprentice
Expected start date: 15/09/2025