Job Description

Apprentice Customer Service Advisor

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Salary 14,000 per annum

Full Time

Permanent Contract

Location: Appleby in Westmorland

Monday to Friday 9am to 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the North Lakes and Appleby Agency.

About the Role

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As an Apprentice Customer Services Adviser within our small team, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork.

The Apprentice will be responsible for:

Dealing with customer sales enquiries and provide suitable quotations to clients over the telephone and face to face;
Process mid-term adjustments and inviting renewals;
Working as a team to achieve financial targets through selling and servicing of products;
Supporting team members in their activities;
Proactively establish customer needs so you can help them with solutions from our full product range.

About You

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Excellent people and communication skills
Be able to build relationships
Be hardworking and motivated
Have strong attention to detail.


Qualifications: 2 A Levels and minimum of 5 GCSE (grade 4 or above) including English and Maths.

Our commitment to You

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NFU Mutual's Agency in North Lakes and Appleby believes in supporting our team members to grow and develop. We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. We offer a comprehensive training package in-house with the addition of a Davies professional apprenticeship leading to a CII Certificate in Insurance qualification.



Please apply in writing with CV and covering letter to:

stephanie_harper@nfumutual.co.uk

Closing date for all applications:

31st August 2025

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.